Wellness and Special Needs on Cruises

By: Rebecca Forte

Feeling good is not just a resolution; it is a top priority. Whether you are a puddle jumper, a tennis star, or an acrobat, it is important to promote a strong internal sense of well-being. Vacations are great for meeting this end! According to O Magazine, taking vacations has been shown to lower stress, release endorphins, improve sleep, and even lengthen your life! (1) Plus, when you are on a cruise vacation- you don’t have to cook! Vacations are great happiness and vitality boosters. We should all take one with our morning coffee.

Cruise vacations feel fantastic. However, it can be hard to reap their full benefits if your other health needs aren’t being met. With this in mind I collated the special needs information for each major cruise line so that it could be easily read, assessed, and accessed.

Cruise lines create special needs accommodations to spread the good feelings far and wide.  Cruisers with allergies can submit a request for special food options. Accessible staterooms are available for cruisers who have a wheelchair or other mobility needs. There are areas where smoking is prohibited, in order to accommodate cruisers with allergies to smoke. 

Some cruises even go beyond these basics. Celebrity, Royal Caribbean, and Disney have been making changes to their ships and programming to better accommodate autistic guests. Silversea has wellness themed cruises, and MSC has a Wellness option on their upcoming Caribbean sailings. Wellness, comfort, and good-feelings are accessible to you. Whether you need an accessible stateroom, wheelchair ramps, special meals, or information on the ship’s smoking areas, this is your article!



Carnival, Celebrity, Costa, Cunard, Disney, Holland, MSC, Norwegian, Princess, Royal Caribbean, Regent, Seabourn, Silversea, SeaDream, Crystal, Viking, Azamara, Oceania, Paul Gauguin, Hapag Lloyd, Windstar, Star Clippers, Uniworld, Avalon, AmaWaterways


Carnival

Contact Information: specialneeds@carnival.com or 1-800-929-6400

Dietary needs

Smoking Policy

Website - Click here for information on general accessibility, mobility disabilities, deaf/hard of hearing, blind/low vision, children with special needs, diabetes, dialysis, oxygen, equipment and supplies, and service dogs.

Additionally, if you have any accessibility issues or concerns, please call 1-800-929-6400 or email us at access@carnival.com.


Celebrity

Contact Information: special_needs@celebrity.com or 1-866-592-7225

Dietary needs

Smoking Policy

Website- Click here for information on general accessibility, mobility disabilities, visual/hearing disabilities, medical needs, accessible staterooms, autism friendly, and boarding accessibility.

In order to provide the best accessible cruise experience possible, please submit the Guest Special Needs Form at the time of booking and no later than 30 days prior to sailing.


Costa

Contact Information: 1-800-462-6782

Dietary needs

Smoking Policy

Website- Click here for more information on personal mobility, special diets, visually impaired information, or other requirements.

To help ensure that you enjoy a dream holiday, we ask that at the time of booking you provide us, with any information regarding special needs. All special need requests will need to be sent to fax_usabooking@costa.it



Cunard

Contact Information: 0843-374 -0000

Dietary needs

Smoking Policy

Website- Click here for more information on personal mobility, medical questionnaires, and accessible cabins.

If you have not received a medical/disability questionnaire please call our Customer Contact Centre on 0843 374 0000 (Calls cost 3p per minute plus your telephone company’s network access charge) prior to sailing.


Disney

Contact Information: Email or call (407) 939-3463

Dietary needs

Smoking Policy

Website- Click here for more information on personal mobility, special equipment, children with disabilities, and additional accessibility information such as Autism information.

If you or a member of your travel party has a disability or special medical needs, please complete and submit the Special Services Information Form at least 60 days prior to the start of your vacation.


Holland

Contact Information: HALW_Access@hollandamerica.com or 800-547-8493

Dietary needs

Smoking Policy

Website -Click here for more information on personal mobility, options for blind and/or deaf guests, service animals, food allergies, and oxygen deliveries.

It is recommended that guests make every effort to contact our Access & Compliance Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.

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MSC

Contact Information: 954-772-6262

Dietary needs

Smoking Policy

Website- Click here for more information on facilities, personal mobility, visual impairments, hearing impairments, service animals, pregnancy, dialysis, children with special needs, and special diets.


Guests can inform MSC Cruises of any special requirements by filling out the Special Needs Form available online. This information should preferably be provided at the time of booking, or, at the very latest, no fewer than two business days before departure.


Norwegian

Contact Information: customerservice@ncl.com

Dietary needs

Smoking Policy

Website - Click here for more information on diabetes, diet, guests who are hard of hearing or deaf, medical care for minors travelling alone, on-board medical care, oxygen users, dialysis, pregnancy, and personal mobility.

Any physical disability or request requiring special treatment or attention should be no later than 60 days prior to departure reported to customerservice@ncl.com when the reservation is made, so that we can make sure to provide appropriate accommodation.

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Princess

Contact Information: accessoffice@princesscruises.com or 1-800-774-6237

Dietary needs

Smoking Policy

Website -Click here for more information on dialysis, oxygen, accessible cruising, personal mobility, and sharps disposal.

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets. Visit Cruise Personalizer® to indicate your dietary preferences.

Please fill out the Mobility Questionnaire (PDF) and return to the Access Office: accessoffice@princesscruises.com or faxed to 661-284-4408 at least 60 days prior to sailing.


Royal Caribbean

Contact Information:  special_needs@rccl.com or 866-592-7225

Dietary needs

Smoking Policy

Website - Click here for information on mobility disabilities, blind/low vision, hearing disabilities, service animals, accessible features, autism friendly ships, and other needs.

To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form.


Regent Seven Seas

Contact Information: torsscops@rssc.com or 1-884-473-4368

Dietary needs - Kosher

Smoking Policy

Regent Wheelchair Vendor Website

Accessible Staterooms


Seabourn

Contact Information: access@seabourn.com or 866-530-2193

Dietary needs - Click on “Health and Medical”

Smoking Policy- Click on “Onboard Life”

Website -Click here for more information on personal mobility, service animals, options for guests who are deaf or hard of hearing, options for guests who are blind, oxygen deliveries, children with special needs and food allergies.

It is recommended that guests make every effort to contact our Access & Compliance Department and to submit a Special Requirements Information form (SRI) a minimum of 45 days prior to departure.


Silversea

Contact Information: specialservices@silversea.com

Dietary needs

Smoking Policy

Website -Click here and go to “Health and Medical” for more information on medical assistance, oxygen, and personal mobility.

Please email specialservices@silversea.com in advance of you cruise. Silversea needs information in writing at the time the reservation is made in order to make accommodations.

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SeaDream Yacht Club

Contact Information: info@seadream.com

Dietary needs- vegetarian, diabetic, and allergies

Smoking Policy- SeaDream permits smoking of cigarettes, cigars and electronic cigarettes on the outside decks 3, 4 and 6, except during meal hours. Smoking (including electronic cigarettes) is not allowed in the staterooms or in any enclosed public rooms on SeaDream I or II.

Website

Email SeaDream's special needs form to info@seadream.com at the time of booking.


Crystal Cruises

Contact Information: 800-446-6620 option 8 or onboardgstsvcs@crystalcruises.com

Dietary needs

Smoking Policy

Website- Click here for more information on oxygen, personal mobility, facilities, and going ashore.

Complete and return the special assistance form provided in the document package prior to departure.


Viking Cruises

Contact Information: 877-668-4546 or email VikingGuestServices@vikingcruises.com

Dietary needs

Smoking Policy

Website - Click here for more information on personal mobility and dietary restrictions.

Guests need to advise Viking about any dietary needs at least 30 days before sailing.


Azamara Cruises

Contact Information: Special_Needs@AzamaraClubCruises.com

Dietary needs

Smoking Policy

Website- Click here for more information on interpreters, personal mobility, service animals, visually impaired, oxygen, and dialysis.

Please submit your request in writing to our Access Department no later than 40 days before US sailings, and 80 days before all other sailings. Email this form to email to Special_Needs@AzamaraClubCruises.com.


Oceania Cruises

Contact Information: 305-514-2300

Dietary needs

Smoking Policy- Click on “onboard”

Website- Click on “onboard medical” for more information on mobility devices and special diets.

Guests with any medical condition(s) or special needs that may require treatment or attention or accommodation during the voyage, or needing to travel with medical apparatus, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit.


Paul Gauguin

Contact Information: 800-848-6172

Dietary need

Smoking Policy

Website - Click here for more information on mobility, oxygen, and special diets.

Please advise the Paul Gauguin reservations department of any special needs at least 60 days prior to sailing. Ask for “special services.”



Hapag Lloyd

Contact Information: salesteam@hl-cruises.com

Dietary needs: “Health”

Smoking Policy: Click on "Life on Board", “Smoking on Board”

Website: Click on “Travel without Barriers” and “Dialysis Cruises” to learn more about the special accommodations available for guests with limited mobility and special ships that feature a haemodialysis machine.  

Passengers with disabilities must complete the required forms for either the MS Europa 2 or the MS Europa at the time of booking in order to ensure that their needs are met.  Guests requiring a wheelchair must bring their own and must fill out the appropriate form.


Windstar

Contact Information: info@windstarcruises.com

Dietary Needs

Smoking Policy

Website- Click here for more information on mobility, and other medical arrangements on Windstar.

It is essential that Windstar Cruises is notified of any special medical, physical, or other requirements you may have at the time of booking.


Star Clippers

Contact Information:  info@starclippers.com or 305-442-0550

Dietary needs

Smoking Policy

Passengers must give written notice to Fred Olsen Travel at the time of booking of any disability, mobility problem, or any other condition requiring special care, attention, or treatment.


Uniworld River Cruises

Contact Information:  info@uniworld.com or 800-257-2407

Dietary needs

Smoking Policy

You will need to submit a passenger information form at the time of booking. Understanding your individual needs and preferences helps us better tailor your trip. _____________________________________________________________________________________

Avalon River Cruises

Contact Information:  877-797-8791

Dietary needs

Smoking Policy

Website- Click here for more information on handicap accessibility on Avalon.

Avalon Waterways makes reasonable attempts to accommodate the special needs of disabled and mobility impaired travelers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travelers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.


AmaWaterways

Contact Information:  800-626-0126 or info@amawaterways.com

Dietary needs

Smoking Policy

Website- Click on “Health & Well Being” for more information about physical requirements, medical conditions, and special diets.

Please advise before your departure date if you have any medical conditions requiring special attention during your trip. For allergies please return this form 3 weeks prior to sailing.