Revised cancellation policies

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Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

Please note: Refunds and future cruise credits are taking at least 60 days to process so if you are checking on yours, please wait until that time has passed before asking for an update.

  • The information contained herein IS ALL WE HAVE.  
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • In most instances, the cruise lines DO NOT YET HAVE the forms and procedures in place to deal with the mass cancellations/issues they are dealing with.
  • They are dealing with cancellations/issues in the order of cruise departure date. Unless your cruise was supposed to depart in the next week, please stand down and wait patiently.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • However, if you booked air directly with the airline, the cruise line will not reimburse you for air tickets to and from your departure port. You must contact your airline to see what they will offer you.
  • We KNOW everyone would prefer refunds but that is NOT always what the cruise lines are offering. Please don’t take it out on us.
  • We work on commission only and are losing it all with every cancellation, so we feel your pain. Believe me.
  • If you have questions that are not addressed on this page, then WE DO NOT HAVE ANSWERS for those questions, yet. 
  • PLEASE have patience as we try to help you!

Please note: New bookings made using your future cruise credits will NOT be eligible for our online discount.

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 100% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

 

  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to March 31, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond June 30, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

TEMPORARY SUSPENSION OF AZAMARA CRUISES MARCH 14 – JUNE 11, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 125% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 125% of the original cruise fare paid to be used before 12/31/2021.
  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. You can request your refund and forfeit the Future Cruise Certificate anytime until 12/31/21.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise With Confidence Program

Azamara Cruises has introduced a new, temporary change to their cancellation policy that gives guests the flexibility to make the best choice for their upcoming cruise. All guests who are currently booked on sailings on or before July 31, 2020 can now cancel their reservation up to 48 hours to departure with our Azamara Cruises' new Cruise with Confidence policy.

If client cancels outside of final payment, they'll receive a full refund of all amounts.

After final payment, if guests cancel up to 48 hours before their sailing they will receive a future cruise credit for any funds held in penalty to use on a cruise sailing before December 31st, 2021.

TEMPORARY SUSPENSION OF CARNIVAL CRUISE SAILINGS FROM MARCH 13 – July 31, 2020

If you are booked on one of these sailings, please make your selection here – there is no need to call.

As the COVID-19 situation continues to evolve Carnival Cruise Line has cancelled the following sailings:

    • All San Francisco sailings through 2020
    • All Carnival Sunrise sailings through and including October 19, 2020
    • All Carnival Legend sailings through and including October 30, 2020
    • All Carnival Radiance sailings through and including November 1, 2020
    • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
    • Carnival Breeze, Carnival Dream, Carnival Elation, Carnival Freedom, Carnival Horizon, Carnival Magic, Carnival Sensation, & Carnival Vista sailings through and including July 31, 2020
    • All Other Ships sailings through and including August 31, 2020

Beginning August 1, we plan to resume cruises on the following ships: 

Galveston: Carnival Dream, Carnival Freedom, and Carnival Vista  

Miami: Carnival Horizon, Carnival Magic and Carnival Sensation

Port Canaveral: Carnival Breeze and Carnival Elation 

In order to provide flexibility as you think about your future plans, Carnival is offering two options for guests whose cruise has been canceled to consider, including a bonus value offer. Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Carnival Refund Options for Suspended Sailings

You have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit. Whichever option you select, it will apply to all guests on the reservation.

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you are booked on one of these sailings, please make your selection here – there is no need to call.

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.

TEMPORARY SUSPENSION OF CELEBRITY CRUISE LINE SAILINGS FROM MARCH 15 – JUNE 11, 2020

In Addition the following sailings are also suspended:

Alaska sailings through July 1st, as the region will remain closed to cruise ships through the early summer.

Canada/New England sailings departing in June will be modified, as Canada will also remain closed to cruise ships until July 1st. Guests booked on these dates will be contacted directly with details regarding their new itinerary.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 15, 2020 on the recently announced suspended Celebrity Cruises will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Celebrity Cruise Line.
  1. FULL MONETARY REFUND::
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Celebrity Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

Your cruise is covered by Celebrity Cruises' new Cruise with Confidence cancellation program. That means that you can cancel at any time up to 48 hours before your sailing, for sailings departing up until 7/31/2020, and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

View additional details

Celeystal Cruises has made some changes to their cancellation policy depending upon the specific origin of the client and affects specific sailings. Click here.

View additional details

We have made the difficult yet responsible decision due to Force Majeure of suspending sailings between March 14 and July 31, 2020.

For all named and fully paid guests impacted by this temporary suspension, we will offer the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid. Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries. For additional flexibility, anyone that has not used their Future Cruise Credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal.

To achieve better customer service, Celestyal Cruises will issue certificates for Future Cruise Credits for all impacted guests as per above to be sent directly to you or your travel advisor, unless otherwise advised, so there will be no need to call our Contact Centre should you choose the Future Cruise Credit option.

As the alert level for CoVid-19 declared by the World Health Organization continues to remain high and health authorities of most countries continue their precautionary measures, including a series of bans on entry into their territories, we are forced to, once again, extend the voluntary cancellation of additional cruises thru the month of May.

As such, the following ship's sailings have been cancelled within the time period below:

Guests will be notified directly by Costa advising them of the cancellations and their options. Costa is offering guests a Future Cruise Credit (FCC) for the cancelled cruises and they will receive a voucher, the value of which will be communicated to you. Bookings that were canceled by the Guest after Feb 22, 2020 on a sailing date that was subsequently canceled in its entirety will also be eligible for a FCC. This will be good for one year from the issue date for all rebooked sailings through November 2021.

Also, we recently adjusted our cancellation policy for all other bookings, new and existing, that are still set to sail by November 2020. To encourage retention of these bookings, while the virus scenario continues to unfold, those bookings who decide to sail in June or July will receive a $100 Onboard Credit per guest (first and second in the cabin only) and will have until 48 hours prior to departure to cancel and still receive a FCC equal to the amount paid. The FCC will be good for one year from the issue date for all rebooked sailings through November 2021.

Guests not on the cancelled sailings but who are under penalty and elect, or have elected, to cancel after February 22, 2020, will receive a FCC equal to 100% of the cruise fare paid to date. The new booking must be made within 12 months of the day of its issuance and is valid for departures through November 2021 (except for departures of Easter, Christmas, New Year's, World Cruises and its segments), to allow Guests to enjoy cruising with us at a later time.

All vouchers will be distributed by May 30, 2020.

For new bookings made before June 30, 2020 and set to sail by November 30, 2020, this 48 hour cancellation policy is also valid.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

TEMPORARY SUSPENSION OF CUNARD SAILINGS FROM MARCH 16 – July 31, 2020

Cunard has extended its pause in operations up to and including 31 July 2020 as a result of the continued impact of Covid-19 and following global guidelines.

In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until 8 September 2020, are now unfortunately cancelled.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We’ll be crediting your guest account with a 125% Future Cruise Credit, which you may redeem up to 31 December 2021 on any voyage sailing before 31 March 2022. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking or to upgrade an existing booking.

Please note that due to automated systems you will receive over the next few weeks receive a cancellation invoice, that will include cancellation fees, please disregard this and be assured that you will not incur any fees as a result of this cancellation.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You’ll need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. Whilst we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritize helping guests with the most urgent needs.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Should you wish to cancel a booking departing before July 31, 2020 Cunard has temporarily relaxed their cancelation policy given the circumstances as follows:

  • If you're booked on a Cunard voyage sailing through July 31, 2020, you may now cancel up to 48 hours prior to departure.
  • Canceled bookings will receive a Future Cruise Credit equivalent to the cancelation fees and refunds will be given on any remaining funds paid.
  • The Future Cruise Credit can be used on bookings made through December 31, 2021, and can be redeemed against any Cunard voyage sailing until March 31, 2022.

The value of the Future Cruise Credit will be equivalent to the value of the original cancelation charges.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

More info

TEMPORARY SUSPENSION OF ALL NEW DISNEY CRUISES FROM MARCH 14 – JULY 27, 2020

With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 14, 2020 on the recently announced suspended Disney Cruise Line sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Disney Cruise Line
    2. FULL MONETARY REFUND:
      If you prefer, you may elect to instead receive a 100% refund for your cancelled Disney Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

UPDATE: Given the short notice, guests are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If a future cruise credit is selected and you are not able to use it, you will be eligible for a refund up to the amount paid in full. Standard prevailing rates will apply for any future cruises booked.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

    • Disney Magic European Sailings After July 2, 2020
      Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly.
  • Sailings Departing from Canada
    • On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. T

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

Holland America Line Extends The Pause Of Ship Operations For All 2020 Alaska, Europe And Canada/New England Sailings

With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them.

Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome those guests who have been impacted by cancellations on board a future Holland America Line cruise. These guests will be automatically credited with a Future Cruise Credit (FCC) in the amount detailed in the letters sent to each impacted guest, which can be applied toward any future cruises booked within 12 months of issue and sailing by December 31, 2022. Non-cruise fare purchases through Holland America Line, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services

Guests with impacted cruises cancelled on May 6, 2020, will receive a Future Cruise Credit per person as follows:

  • Not Paid in Full: those guests with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cost of the cruise fare per person. For example, a $200 deposit receives a $400 credit.
  • Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line.

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The sum of non-cruise purchases, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.
Please note:

  • The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.

Guests impacted by previously announced cancelled voyages have the following options (on sailings that were scheduled to depart through June 30, 2020, plus all 2020 Alaska Land+Sea Journeys and 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam):

  • Option #1 — Defer your refund and receive a Future Cruise Credit (FCC) for 125% of the base cruise fare paid plus an Onboard Credit (OBC) of US$250 per person for bookings that have been paid in full. For bookings not yet paid in full, receive an FCC of 125% of the amount paid (up to 125% of the base cruise fare) plus an OBC of US$250 per person. These credits can be applied toward any future cruises booked within 12 months of issue and sailed by December 31, 2022. Non-cruise fare purchases through Holland America Line can be transferred to a new booking or refunded via the method of payment used to purchase the services. All future cruise credits expire 12 months from the date of issue and are subject to published terms.
  • Option #2 — If you do not choose the 125% FCC plus US$250 per person OBC, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.

Please note:

  • For guests who recently sailed on an affected or shortened voyage and were directed to this page to choose your compensation option, the examples above are for fully canceled cruises and will not exactly match your offers. Please enter your information where directed and select "Option 1" for the higher value future cruise credit offer you received, or "Option 2" for your refund plus future cruise credit offer as outlined in the letter you received.
  • The above options are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.

For those guests who require a refund in lieu of the FCC offer, please visit the Cancellation Preferences form to make your selection by June 1, 2020. Submit one request, and include one guest name, per booking. To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2).

The deadline for making your cancellation preference selection is June 1, 2020. 

Please note: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home.

TEMPORARY SUSPENSION OF MSC CRUISES WITH DEPARTURES FROM MARCH 14 – JULY 10, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 125% Future Cruise Credit
      For all guests impacted MSC Cruises is offering a Future Cruise Credit for 125% of the original cruise fare paid. The future cruise credit can be used on any sailing departing before December 31, 2021. Any applicable pre-paid items and government taxes will be refunded to the original form of payment. For clients that do not use the 125% future cruise credit by December 31, 2021, MSC Cruises will automatically provide a full refund equal to the original amount paid.
  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise Assurance Program

MSC Cruise's Cruise Assurance Program (temporary guest cancellation policy) is available to residents of the US. Guests sailing on or before September 30, 2020 can reschedule reservation up to 48 hours prior to departure and receive a Future Cruise Certificate for 100% of the original cruise fare paid. Government taxes and fees & any applicable pre-paid items are refunded to the original form of payment. After final payment, and only if they choose to reschedule cruise, they can participate in the Cruise Assurance program. For guests not wishing to participate in the MSC Cruise Assurance Program the normal payment & cancellation policies will apply to their reservation. If the final payment hasn't been made then the standard payment & cancellation policies apply. Guests can apply their Future Cruise Certificate to any MSC cruise of their choice departing on or before December 31, 2021. Future Cruise Certificates are non-refundable and non-transferable.

CLICK HERE FOR ALL EUROPEAN, BALTIC AND OTHER NON-CARIBBEAN CRUISES from 3/14 - 7/10

Click HERE FOR CARIBBEAN CRUISES FROM MIAMI From 3/14 - 7/10

Click HERE FOR ALL OTHER CRUISES from 7/11 - 9/30

All guests with current and active bookings through July 31, 2020 will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.  These future cruise credits will be issued by Friday, May 1, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided.  These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.

Below represents a re-cap of options for all affected guests of suspended voyages:

Cruise Departure DateOption 1: 
Enhanced Value Future Cruise Credit (FCC)
Option 2: 
Refund of Amount Paid
Refund Request Due Date:
March 13 – 17, 2020150% Refund as an FCC100% RefundApril 27, 2020
March 18 – May 14, 2020125% Refund as an FCC100% RefundApril 27, 2020
May 15 – July 31, 2020125% Refund as an FCC100% RefundMay 13, 2020

We are also offering an additional 20% discount  if you book before May 31, 2020 with your credit for a future cruise on cruises that depart from October 1, 2020, December 31, 2022. This discount will automatically apply with your online reservation. CALL US TO BOOK 866-964-5482 or email [email protected]

Guests who prefer to not take advantage of a future cruise credit for suspended sailings scheduled to embark beginning July 1 - July 31, can elect to receive a lesser refund to the original form of payment 90 days after submitting a Refund Form found here on June 8 , 2020 at 9:00 AM Eastern Standard Time. Refund requests must be submitted by no later than 11:59 pm EST on June 19, 2020

The following links have been updated with revised FAQs to help answer additional questions.

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and June 30, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

    1. FUTURE CRUISE CREDIT:
      All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.
  1. FULL MONETARY REFUND:
    For guests who do not wish to avail themselves of the future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guest's request.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the 125% or 150% future cruise certificate.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

TEMPORARY SUSPENSION OF ALL PRINCESS CRUISES FROM MARCH 12 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

In addition to cancelling all cruises and cruisetours departing through June 30, 2020, the following changes have also been made:

  • While we remain laser focused on returning to the seas as soon as it is safely possible, we have made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:
    • All remaining Alaska cruises on Emerald Princess and Ruby Princess
    • All remaining Europe & Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
    • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
    • Summer to fall cruises departing from Japan on Diamond Princess
    • Fall cruises on Pacific Princess sailing to Hawaii & French Polynesia through November
    • Australia-based cruises on Sapphire Princess and Sea Princess through August
    • July cruises sailing from Taiwan on Majestic Princess

    Note: This announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

    View FAQs and cancelled voyage list. Additional details about the cancelled voyages can be found here.

    Guidance on bookings cancelled by Princess
    on May 6, 2020

    To support you in managing your clients, we kindly ask that you review the compensation options for those whose bookings are now cancelled as a result of our latest extension of our pause in global ship operations.

    You should not cancel bookings that were cancelled by Princess on May 6, 2020. Your booking will be automatically cancelled by Princess in the near future. You should receive an email regarding the cancellation which will cover your two compensation options.

    Cancelled bookings paid in full

    We hope that your clients who are paid in full will stick with us by accepting a special higher value future cruise credit offer. Your client will receive 100% of the value of the cruise or cruisetour fare paid as a future cruise credit (FCC), and they’ll also receive an additional 25% bonus FCC. The FCCs can be used on any voyage through May 1, 2022. No action is required to receive this option and your clients will be notified by email once the credit has been issued.

    Alternatively, your client can request a refund for all monies paid on your booking through this online form. Requests must be received by June 15, 2020, or your client will automatically receive the higher value option which includes a bonus 25% FCC.

    Cancelled bookings not paid in full

    For those guests with bookings not paid in full, they will receive Double the Deposit, which includes a refundable FCC for the money currently on deposit, plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the current cruise and will have a minimum value of $100 per person. In order to receive the above FCCs, no action is required.

    Money paid in excess of the cruise fare for Princess Vacation Protection, taxes, fees and port expenses, airfare or hotel packages will be refunded or transferred to a new booking if you’re ready to rebook. In any event, prepaid shore excursions and/or special service items will be refunded.

    As an example, if your client paid a deposit of $100 or less (perhaps during a dollar deposit sale), they would receive a $100 bonus deposit. Conversely, if your client had paid a deposit of $100, plus $900 on a $2,000 cruise fare, they would receive an FCC totaling $1,000 (100% of money paid), plus matching $1000 bonus FCC. In the case that the monies your client paid toward the cruise exceed the value of the cruise fare, the amount beyond the cruise fare will be refunded or transferred to a new booking if they are ready to rebook.

    Alternatively, your client can request a refund for all monies paid on your booking through this online form. Requests must be received by June 15, 2020, or your client will automatically receive the higher value Double the Deposit option.


    FCCs can now be used toward cruise deposit

    I’m happy to report that FCCs for this round of cancelled cruises can now be used toward a deposit on a future booking, however, they cannot be applied toward air or hotel. Please note that FCCs in lieu of refund (limited to up to 100% of cruise fare) are refundable, but bonus FCCs are not. If your client changes their mind and later requests a refund, the initial FCC will be refunded and the Bonus FCC will be cancelled.

    Given the volume of requests and the care being dedicated to make sure each booking is handled accurately, we appreciate your patience during this time. Refunds will be processed and prioritized by sailing date of the cancelled voyage (earliest ones first) and FCCs will be created in the order of when the guest preference was received. Please know that we are doing everything in our power to expedite this process.

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS FROM MARCH 15 – JULY 31, 2020

As the COVID-19 situation continues to evolve Royal Caribbean has canceled the following sailings:

  • All ships sailings March 15 – July 31
  • Ships through Canada have all been impacted differently due to port closures.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

OPTION #1OPTION #2
LIFT & SHIFTFUTURE
CRUISE CREDIT
OR REQUEST A REFUND
OFFERBefore June 10, 2020, move to a qualifying cruise next year and price/promotions are protected!125% Future Cruise Credit (FCC) when booking on-or-before December 31, 2021 and sailing through April 2022.100% refund of amount paid valid through

December 31, 2020.

ACTION
ITEMS
Select a future sailing that qualifies, give us a call at 866-964-5482, and we'll handle the rest!It's simple - no action needed from you!
FCC is automatically issued to all impacted guests.
To request a refund,  email us with that request.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through September 1, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

Cruise Planner Purchases

If you purchased Cruise Planner items and were booked on a sailing departing between June 12th – July 31st, 2020 and your sailing was canceled on May 20th due to the global suspension:

• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here by June 10th, 2020 to request your higher value credit and we’ll email it to you by June 30th, 2020.

• If we don’t hear from you by June 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Also, if you opt for a cruise fare refund or for Lift and Shift before June 10th, you are not be eligible for this Cruise Planner Onboard Credit offer.

• Questions about the 125% Cruise Planner credit? Click here for more details.

If you purchased Cruise Planner items and were booked on a cruise departing on or before June 12th, 2020 (and Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings):

• Click here for more details about your refunds.

TEMPORARY SUSPENSION OF SEABOURN CRUISE SAILINGS FROM MARCH 14 – June 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Viking Cruises. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.

 

  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Viking Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!