New Safety Measures

HERE’S our first look at what NEW SAFETY MEASURES on cruise ships will look like. 

Norwegian has just announced all the new healthy/safety measures which will be used on all their cruise ships. 

It’s highly likely that all other cruise lines will be doing the same thing, so this gives us a good idea of the changes that will be implemented industry-wide.

  • There will be temperature checks every day, at every reboarding of the ships, and before meals.  This applies to the crew too.
  • The buffets will be full service – so no more sharing of serving utensils.
  • New medical-grade HEPA air filtration systems which filter 99.95% of all particles of .1 micron or more, including Covid 19 virus – will be on every ship!
  • And a non-toxic but powerful disinfectant sprayed often  in all public areas and in cabins after guests leave. 
  • The ships will be operating at far less than full capacity.  Probably somewhere around 30-50%.
  • Entertainment and other public venues will not be allowed to fill to capacity. 

This is just a brief summary.  

Click here to read Norwegian’s Safety Program in full.


Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

Please note: Refunds and future cruise credits are taking at least 60 days (and now going on 90 days!!) to process.

So if you are checking on yours, please wait until that time has passed before asking for an update.

  • The information contained herein is all the info we have.
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • We work on commission only so we feel your pain. 🙁

Please note: New bookings made using your future cruise credits will not be eligible for our online discount.

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 100% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

 

  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to March 31, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond June 30, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION

Unfortunately, the world is still confronted with the many challenges resulting from COVID-19.  With that in mind, we continue to diligently work with international government and health authorities on the most effective return to service plan.  There are still a number of uncertainties, and in addition to individual country restrictions, our surveys also indicate guests will not be comfortable traveling until later in 2021.
Considering the above factors, Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season.  Our ships will be back in operation as per below.  All cruises prior to these dates are cancelled.

 

  • Azamara Quest: March 20, 2021.  
    • Azamara Quest will start the Europe season with her originally scheduled 12-night Spain Intensive voyage from Lisbon, Portugal to Rome (Civitavecchia), Italy
  • Azamara Journey: April 9, 2021.  
    • Azamara Journey will start the Europe season with her originally scheduled 8-night Iberia Intensive voyage from Lisbon, Portugal to Barcelona, Spain.
  • Azamara Pursuit: May 9, 2021. 
    • Azamara Pursuit will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

1. 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2023.

  • This amount will be based on total cruise fare paid.
  • Future Cruise Credit will automatically be issued by November 4th, 2020 via email.
  • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
  • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
  • Visit our online form to submit your FCC request.

2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 or January to March 2022 sailing within four weeks of the originally scheduled sailing.

3. 100% Refund: Or, you have until the end of this year – December 31, 2020 – to request a refund and deactivate the Future Cruise Credit certificate.

If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.

  • Visit our shore excursions onboard credit opt-in form by October 16th, 2020, to request the higher value credit. We will email you the credit by October 16.
  • If you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer.
  • This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
  • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

DEADLINES FROM PREVIOUS SUSPENSIONS

The same compensation offers as listed above apply.

SAILINGS BETWEEN: FUTURE CRUISE CREDIT - EXPECT TO RECEIVE:
 1-Nov to 31-Dec 16-Oct-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
4-Nov-2020

 

SAILINGS BETWEEN: LIFT AND SHIFT BOOKINGS - CONTACT US BY:
1-Nov-2020 to 31-Dec-2020 28-Sep-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
16-Oct-2020

 

SAILINGS BETWEEN: REFUNDS - REQUEST BY:
12-Jun to 31-Jul 31-Dec-2020
1-Aug to 30-Sep 31-Dec-2020
1-Oct-2020 to 31-Dec-2020 31-Dec-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
31-Dec-2020

 

GLOBAL SUSPENSION REFUND DELAY

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.

 

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

Read More

CARNIVAL CANCELED CRUISES: OPTION FORM

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

  • Cancelled sailings: All departures through April 30, 2021


Please complete this form
to make your selection. As you can imagine, we are experiencing extremely heavy call volumes and long wait times so we have automated the process to eliminate any need to call us.

As the world continues to work towards a new normal, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While working with the Centers for Disease Control and Prevention (CDC) and other local health and government authorities towards this shared goal, we are evaluating all current itineraries to ensure compliance with the new Conditional Sail Order. Celebrity Cruises will now be suspending global operations for all sailings departing on or before April 30, 2021.

Unfortunately, this suspension will require cancellation of your client's upcoming cruise vacation. We apologize for the inconvenience this causes as we value your client's vacation time and want to ensure they have the best experience possible on a Celebrity Cruise. At this time, we would like to offer your clients the opportunity to be re-accommodated on another Celebrity Cruise vacation or to receive a 125% Future Cruise Credit (FCC) or a 100% Refund.

Provided below, please find a summary of compensation options for guests who have not previously canceled under our "Cruise With Confidence" policy.
From now through December 16, 2020 your clients will have the option of keeping their cruise vacation plans to the same destination and rescheduling for next year on a date within four weeks of their originally scheduled departure. Access our Lift & Shift tool on CruisingPower.com, to submit the desired future ship/sailing and we’ll shift the reservation at the same rate including any promotion currently on the booking.

If your clients are unable to rebook by December 16, 2020 they will automatically receive a 125% FCC valid until for use on sailings through May 4, 2022. The value of the FCC will be calculated based on the amounts paid toward their cruise and will be processed by January 15, 2021 via email. Cruise taxes and fees will be refunded separately to the original form of payment within 30 days of cancellation. No action is required on to receive this FCC. Please note, when redeeming a Future Cruise Credit, only one FCC may be applied per person, per reservation.

Should your clients prefer a 100% refund to their original method of payment, as opposed to the FCC, you may contact us anytime up until March 31, 2021. To request a refund on your client's behalf, submit the request via the “Cruise with Confidence” tab on CruisingPower.com under “Brand Programs & News.” Refunds will be received at least 30 days after the request is submitted, cruise taxes and fees will be refunded separately.

Additionally, should your clients choose to accept a Future Cruise Credit and have pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, they will have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or they may choose a 100% refund. In order to select the 125% Onboard Credit please click here to submit the request. If we have not received your client’s choice of compensation for these pre-booked items by December 16, these charges will automatically be refunded in full to their original method of payment and will show up as a separate transaction. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.

Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations.

Celeystal Cruises has made some changes to their cancellation policy depending upon the specific origin of the client and affects specific sailings. Click here.

View additional details

We have made the difficult yet responsible decision due to Force Majeure of suspending sailings between March 14 and July 31, 2020.

For all named and fully paid guests impacted by this temporary suspension, we will offer the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid. Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries. For additional flexibility, anyone that has not used their Future Cruise Credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal.

To achieve better customer service, Celestyal Cruises will issue certificates for Future Cruise Credits for all impacted guests as per above to be sent directly to you or your travel advisor, unless otherwise advised, so there will be no need to call our Contact Centre should you choose the Future Cruise Credit option.

Click here for the latest updates from Costa

- Last update August 25, 2020

Do you have a confirmed booking for one of the cancelled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until August 15, 2020 and to cancel cruises in Northern Europe.

Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:
A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled in March, April and MayA FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled in June and Julyso that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
No need to contact us, vouchers will be sent by June 30, 2020 to the email on record.
Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

TEMPORARY SUSPENSION OF CUNARD SAILINGS FROM MARCH 16 –March 25, 2021

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to departures up to and including May 28, 2021 for Queen Mary 2, and up to and including June 4, 2021 for Queen Elizabeth. Queen Victoria’s program remains unaffected and she is scheduled to resume sailings on May 17, 2021.

For more information please click here.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We’ll be crediting your guest account with a 125% Future Cruise Credit, which you may redeem up to 31 December 2021 on any voyage sailing before 31 March 2022. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking or to upgrade an existing booking.

Please note that due to automated systems you will receive over the next few weeks receive a cancellation invoice, that will include cancellation fees, please disregard this and be assured that you will not incur any fees as a result of this cancellation.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You’ll need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. Whilst we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritize helping guests with the most urgent needs.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

More info

  • Disney Cruise Line Coronavirus (COVID-19) Travel Alert

    Disney Cruise Line Extends Suspension of All Departures Through March 31, 2021

    Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are continuing to carefully review the guidance from the U.S. Centers for Disease Control and Prevention and are working toward resuming operations.

    As we continue to refine our protocols for our eventual return to service, we have decided to cancel all departures through February 28, 2021. Sailings are cancelled onboard the Disney Magic through February 25; the Disney Wonder and Disney Dream through February 26; and the Disney Fantasy through February 27.

    Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far.

  • Book with Confidence

    Ready to return to the sea? Book with peace of mind, knowing there are new options available on select sailings that allow you to change your sail date or receive a full refund. View Details.

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

Holland America Line Extends Cruise Pause to Include All Departures Through April 30, 2021, as it Prepares for CDC Requirements to Resume Cruising

We are working hard to continue to prepare our ships and develop our plans to meet the Framework for Conditional Sailing Order issued by the U.S. Centers for Disease Control and Prevention (CDC). We look forward to communicating more details as soon as possible.

As this process continues, we have made the difficult decision to extend our pause in cruise operations for all departures through April 30, 2021, all Alaska voyages through mid-May (including Land+Sea Journeys), and select other voyages for deployment purposes.

Cruises impacted by this pause in operation are:

  • All cruise departures through April 30, 2021.
  • ALASKA: Eurodam and Oosterdam through the first week of June (roundtrip from Seattle, Washington); Koningsdam through mid-May (roundtrip from Vancouver, British Columbia, Canada); Nieuw Amsterdam and Noordam through mid-May (roundtrip Vancouver and between Vancouver and Whittier, Alaska); and Zuiderdam though early June (roundtrip from Vancouver).
  • MEDITERRANEAN: Volendam cruises through early June (between Venice and Civitavecchia [Rome], Italy); Westerdam though early June (roundtrip from Venice or between Venice and Piraeus [Athens], Greece).
  • CANADA/NEW ENGLAND: Zaandam cruises through August (between Boston, Massachusetts, and Montreal, Quebec, Canada).
As a result, we must cancel your clients’ upcoming bookings on affected sailings. We will be sending system-generated notifications within the next 24 hours for each affected voyage to provide you with your specific client booking information per voyage. 

As compensation for this change to their travel plans, we are offering guests bonus Future Cruise Credits (FCC), which provide tremendous value for them to plan another trip of their choice.

If their booking has been paid in full, they will receive a Future Cruise Credit for 125% of the base cruise fare paid. These credits may be applied to the cruise fare of a new booking. If their booking has not been paid in full, they will receive double the amount deposited (up to the base cruise fare amount) as a Future Cruise Credit. This credit will waive the required deposit on their next booking on a voyage up to 29 days in length.

The amount received by Holland America Line in excess of the base cruise fare can be transferred to a new booking or will be refunded to the method of payment used for the original purchase. THE FUTURE CRUISE CREDITS ARE VALID FOR 12 MONTHS FROM THE DATE OF ISSUE AND MAY BE USED TO BOOK SAILINGS DEPARTING THROUGH DECEMBER 31, 2022. Non-cruise-fare purchases, such as shore excursions, gifts, dining and spa, will be refunded to the original form of payment.

If any portion of their travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges. The above terms are not applicable to guests booked on charter sailings.

Should your clients prefer to decline the bonus Future Cruise Credit and receive a lower-value refund, they may request a refund of all monies paid to Holland America Line by completing the Cancellation Preferences form before February 15, 2021. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Holland America Line.

Please note that due to the significant volume of bookings impacted by cancellations, we ask for your patience in affording us the time to work through processing the refunds and FCCs. We are working hard to make sure every booking is handled accurately and efficiently.

 

CRUISE CANCELLATIONS & CHANGES

Announcement August 6th, 2020
For all the other cruises in the Mediterranean and Caribbean, we have extended our temporary halt of operations up to March 31st

The health and safety of our guests and crew members is our priority. MSC Cruises USA regrets to inform you that we have made the difficult decision to cancel or change select cruises. To view our latest cruise updates, select your ship if your cruise was booked through MSC Cruises USA office. If you still have questions, you can visit our FAQ.

SELECT YOUR SHIP BELOW (scroll below to find your ship)

MSC Armonia MSC Opera
MSC Bellissima MSC Orchestra
MSC Divina MSC Poesia
MSC Fantasia MSC Preziosa
MSC Grandiosa MSC Seaside
MSC Lirica MSC Seaview
MSC Magnifica MSC Sinfonia
MSC Meraviglia MSC Splendida
MSC Musica

Updated December 29, 2020:  As the COVID-19 pandemic continues to impact communities around the globe, we have made the decision to suspend all voyages with
embarkation dates through April 30, 2021

We are very sorry for any inconvenience these changes may have caused.

REFUNDS
Please be advised that a full refund will be automatically returned to the form of payment you provided at the time of your most current
reservation. No further action is required on your part; your refund will be automatically processed within 15 business days. You will see the
refund returned within 7-10 business days from the processed date. The visibility of the funds is dependent on your financial institution’s
internal policies.
If your most current reservation was paid via a previously issued Future Cruise Credit (FCC), 100% of the FCC used will be re-applied to
your Latitudes account. No further action is required; the FCC will be automatically added within 7 days.
For additional information pertaining to refunds, please visit www.ncl.com/suspended-sailings.


OUR THANKS TO YOU
We sincerely appreciate your loyalty and as mentioned previously, we cannot wait to provide you with the cruise vacation you were hoping for and likely need now more than ever! Therefore, in addition to the 100% refund or return of your FCC, you may receive all of the following offers when you chose to rebook your Norwegian vacation through us at Military Cruise Deals.


· A 10% OFF discount on your next cruise with us, combinable with all available promotions at the time of booking. The 10% OFF
discount will be automatically added to your Latitudes account and will be available as of Thursday, December 3, 2020. This discount
can be used to make a booking through December 2, 2021 and can be applied towards any sailings through December 31, 2022.


· 30% OFF! For a limited time only, if you book a new cruise by December 12, 2020 for any published voyage through 2023, you will
receive our special Black Friday offer: an additional 30% OFF!


· TAKE ALL! Again, for a very limited time, if you book a new cruise by December 12, 2020 for any published voyage through 2023, you
may TAKE ALL. This limited time offer is a tremendous value allowing you to add all five of our Free at Sea amenities (TAKE ALL) in
any cabin category and any voyage: a free unlimited beverage package, free specialty dining, a free Wi-Fi package, free shore
excursion credits and reduced rates for family and friends - a value of up to $2,890 per person!


· A $150 discount + Lower Deposit! If you purchase a CruiseFirst certificate, which is a certificate towards your next cruise, for $150,
we will match it with an additional $150 discount. For CruiseFirst terms and conditions, please visit https://www.ncl.com/terms/cruisefirst.
The combined value of these offers is well over $3,000 per person. This is our way of showing you how valuable you are to us.
Please contact your Travel Advisor today to go over any of these offers.

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and June 30, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

    1. FUTURE CRUISE CREDIT:
      All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.
  1. FULL MONETARY REFUND:
    For guests who do not wish to avail themselves of the future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guest's request.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the 125% or 150% future cruise certificate.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

Princess Announcement:

As we continue to review and understand the implications of the U.S. Centers for Disease Control and Prevention (CDC) “Framework for Conditional Sailing Order” for resumption of U.S. cruise operations, we have made the decision to extend our pause in cruise operations due to a temporary seven-day limit on itineraries that touch a U.S. port and the estimated preparation time needed for completing required activities prior to resuming our operations. As a result, we have cancelled the following cruises:

  • All cruises sailing through March 31, 2021
  • All cruises longer than seven days sailing in and out of United States ports through November 1, 2021
  • A small number of other cruises that will no longer be commercially feasible
  • Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through June 25, 2021
  • Note: A full list of impacted voyages has been included below

All guests currently booked on these cancelled cruises will receive:

  • 100% value of cruise fare paid as a refundable Future Cruise Credit (FCC)
  • Bonus non-refundable FCC equal to 25% of the cruise fare paid*

This requires no action from the guest and gives our team a chance to shine at a later date by using the above Future Cruise Credits on any cruise sailing by May 1, 2022.

Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form. Guests have until December 31, 2020 to decide, or they will automatically receive the default offer listed above.

Click here for the latest updates from Princess.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

In addition to cancelling all cruises and cruisetours departing through August 31, 2020, the following changes have also been made:

  • While we remain laser focused on returning to the seas as soon as it is safely possible, we have made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:
    • All remaining Alaska cruises on Emerald Princess and Ruby Princess
    • All remaining Europe & Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
    • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
    • Summer to fall cruises departing from Japan on Diamond Princess
    • Fall cruises on Pacific Princess sailing to Hawaii & French Polynesia through November
    • Australia-based cruises on Sapphire Princess and Sea Princess through August
    • July cruises sailing from Taiwan on Majestic Princess

    Note: This announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

    View FAQs and cancelled voyage list. Additional details about the cancelled voyages can be found here.

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS FROM MARCH 15 – December 31, 2020

Updates from Royal Caribbeans website

At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through April 30th, 2021 – excluding sailings onboard Quantum of the Seas in Singapore and Spectrum of the Seas in China. Our plan is to resume further operation in May.CLICK HERE FOR OPTIONS FOR SUSPENDED SAILINGS

Following her Singapore season, Quantum of the Seas was set to offer Alaska sailings from April 2021. However, to allow additional time for our preparation, Quantum will remain in the Asia-Pacific region. As a result, we're suspending our 2021 Alaska sailings onboard Quantum of the Seas departing April 25 to October 14, 2021

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through September 1, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

TEMPORARY SUSPENSION OF SEABOURN CRUISE SAILINGS FROM MARCH 14 – June 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – AUGUST 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Viking Cruises. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Viking Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!