New Safety Measures

HERE’S our first look at what NEW SAFETY MEASURES on cruise ships will look like. 

Click here for cruise line vaccine requirements.

UPDATED rules from the CDC as of today and still subject to change

Will you need a vaccination to cruise? Click here.

Norwegian has just announced all the new healthy/safety measures which will be used on all their cruise ships. 

It’s highly likely that all other cruise lines will be doing the same thing, so this gives us a good idea of the changes that will be implemented industry-wide.

  • There will be temperature checks every day, at every reboarding of the ships, and before meals.  This applies to the crew too.
  • The buffets will be full service – so no more sharing of serving utensils.
  • New medical-grade HEPA air filtration systems which filter 99.95% of all particles of .1 micron or more, including Covid 19 virus – will be on every ship!
  • And a non-toxic but powerful disinfectant sprayed often  in all public areas and in cabins after guests leave. 
  • The ships will be operating at far less than full capacity.  Probably somewhere around 30-50%.
  • Entertainment and other public venues will not be allowed to fill to capacity. 

This is just a brief summary.  

Click here to read Norwegian’s Safety Program in full.


Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

Please note: Refunds and future cruise credits are taking at least 60 days (and now going on 90 days!!) to process.

So if you are checking on yours, please wait until that time has passed before asking for an update.

  • The information contained herein is all the info we have.
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • We work on commission only so we feel your pain. 🙁

Please note: New bookings made using your future cruise credits will not be eligible for our online discount.

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 100% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

 

  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to March 31, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond June 30, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION

Unfortunately, the world is still confronted with the many challenges resulting from COVID-19.  With that in mind, we continue to diligently work with international government and health authorities on the most effective return to service plan.  There are still a number of uncertainties, and in addition to individual country restrictions, our surveys also indicate guests will not be comfortable traveling until later in 2021.
Considering the above factors, Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season.  Our ships will be back in operation as per below.  All cruises prior to these dates are cancelled.

 

  • Azamara Quest: March 20, 2021.  
    • Azamara Quest will start the Europe season with her originally scheduled 12-night Spain Intensive voyage from Lisbon, Portugal to Rome (Civitavecchia), Italy
  • Azamara Journey: April 9, 2021.  
    • Azamara Journey will start the Europe season with her originally scheduled 8-night Iberia Intensive voyage from Lisbon, Portugal to Barcelona, Spain.
  • Azamara Pursuit: May 9, 2021. 
    • Azamara Pursuit will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

1. 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2023.

  • This amount will be based on total cruise fare paid.
  • Future Cruise Credit will automatically be issued by November 4th, 2020 via email.
  • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
  • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
  • Visit our online form to submit your FCC request.

2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 or January to March 2022 sailing within four weeks of the originally scheduled sailing.

3. 100% Refund: Or, you have until the end of this year – December 31, 2020 – to request a refund and deactivate the Future Cruise Credit certificate.

If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.

  • Visit our shore excursions onboard credit opt-in form by October 16th, 2020, to request the higher value credit. We will email you the credit by October 16.
  • If you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer.
  • This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
  • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

DEADLINES FROM PREVIOUS SUSPENSIONS

The same compensation offers as listed above apply.

SAILINGS BETWEEN: FUTURE CRUISE CREDIT - EXPECT TO RECEIVE:
 1-Nov to 31-Dec 16-Oct-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
4-Nov-2020

 

SAILINGS BETWEEN: LIFT AND SHIFT BOOKINGS - CONTACT US BY:
1-Nov-2020 to 31-Dec-2020 28-Sep-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
16-Oct-2020

 

SAILINGS BETWEEN: REFUNDS - REQUEST BY:
12-Jun to 31-Jul 31-Dec-2020
1-Aug to 30-Sep 31-Dec-2020
1-Oct-2020 to 31-Dec-2020 31-Dec-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
31-Dec-2020

 

GLOBAL SUSPENSION REFUND DELAY

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.

 

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

Read More

CARNIVAL CANCELED CRUISES: OPTION FORM

  • Cancelled sailings: All departures through April 30, 2021; Carnival Splendor sailings through June 28, 2021, Carnival Spirit sailings through and including September 12, 2021, Carnival Fascination sailings through and including January 9, 2022, Carnival Sunrise 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022 and Miami 5 day sailing January 3, 2022, Carnival Radiance 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022 and 5 day sailings December 23, 2021 and December 28, 2021, Mardi Gras sailings through and including May 22, 2021, Carnival Paradise sailings through and including May 31, 2021, Carnival Valor sailings through and including September 11, 2021, Carnival Magic sailings through and including September 24, 2021, Carnival Liberty sailings from September 17, 2021 through and including October 18, 2021, Carnival Sunshine sailings from October 11, 2021 through and including November 13, 2021, Carnival Legend sailings through and including October 31, 2021
  • Future cruise credit or refund policy for sailings that have been cancelled by the cruise line (use the form provided to choose FCC or refund)


Please complete this form
to make your selection. As you can imagine, we are experiencing extremely heavy call volumes and long wait times so we have automated the process to eliminate any need to call us.

As the world continues to work towards a new normal, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While working with the Centers for Disease Control and Prevention (CDC) and other local health and government authorities towards this shared goal, we are evaluating all current itineraries to ensure compliance with the new Conditional Sail Order. Celebrity Cruises will now be suspending global operations for all sailings departing on or before May 31, 2021.

Unfortunately, this suspension will require cancellation of your client's upcoming cruise vacation. We apologize for the inconvenience this causes as we value your client's vacation time and want to ensure they have the best experience possible on a Celebrity Cruise. At this time, we would like to offer your clients the opportunity to be re-accommodated on another Celebrity Cruise vacation or to receive a 125% Future Cruise Credit (FCC) or a 100% Refund.

Provided below, please find a summary of compensation options for guests who have not previously canceled under our "Cruise With Confidence" policy.
From now through December 16, 2020 your clients will have the option of keeping their cruise vacation plans to the same destination and rescheduling for next year on a date within four weeks of their originally scheduled departure. Access our Lift & Shift tool on CruisingPower.com, to submit the desired future ship/sailing and we’ll shift the reservation at the same rate including any promotion currently on the booking.

If your clients are unable to rebook by December 16, 2020 they will automatically receive a 125% FCC valid until for use on sailings through May 4, 2022. The value of the FCC will be calculated based on the amounts paid toward their cruise and will be processed by January 15, 2021 via email. Cruise taxes and fees will be refunded separately to the original form of payment within 30 days of cancellation. No action is required on to receive this FCC. Please note, when redeeming a Future Cruise Credit, only one FCC may be applied per person, per reservation.

Should your clients prefer a 100% refund to their original method of payment, as opposed to the FCC, you may contact us anytime up until March 31, 2021. To request a refund on your client's behalf, submit the request via the “Cruise with Confidence” tab on CruisingPower.com under “Brand Programs & News.” Refunds will be received at least 30 days after the request is submitted, cruise taxes and fees will be refunded separately.

Additionally, should your clients choose to accept a Future Cruise Credit and have pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, they will have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or they may choose a 100% refund. In order to select the 125% Onboard Credit please click here to submit the request. If we have not received your client’s choice of compensation for these pre-booked items by December 16, these charges will automatically be refunded in full to their original method of payment and will show up as a separate transaction. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.

Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

Extending our pause in operations and changes to balance due dates.
Thank you for your incredible support of Cunard®. We appreciate that our partners working in the travel industry continue to face great challenges, but through these times your support and commitment to looking after our mutual guests has been unwavering. Thank you so much.

As you may be aware, the UK Government has recently confirmed that travel will be opened up for domestic vacations at first, and over time we’ll gradually see the return of international travel. However, with international ports opening up later than hoped, unfortunately, we will be extending our pause in operations.

Sailings on Queen Victoria® are now canceled for departures up to and including August 27, 2021. With many of Queen Elizabeth’s® summer itineraries also visiting international ports, and with cruises departing outside of the UK being unlikely for some time further, we are canceling Queen Elizabeth’s summer Mediterranean season and all departures up to and including October 11, 2021.

For Queen Mary 2®, there are a number of factors affecting her current program and after careful consideration we are canceling all departures up to and including November 12, 2021.

We know how much everyone is looking forward to longed-for cruise vacations and so we are truly sorry that we have had to cancel these itineraries. Thank you for your ongoing support as we work through these changes. If you have any clients impacted by these changes you will find all the information you need below.

For more information please click here.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We’ll be crediting your guest account with a 125% Future Cruise Credit, which you may redeem up to 31 December 2021 on any voyage sailing before 31 March 2022. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking or to upgrade an existing booking.

Please note that due to automated systems you will receive over the next few weeks receive a cancellation invoice, that will include cancellation fees, please disregard this and be assured that you will not incur any fees as a result of this cancellation.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You’ll need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. Whilst we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritize helping guests with the most urgent needs.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

More info

  • Disney Cruise Line Coronavirus (COVID-19) Travel Alert

    Disney Cruise Line Extends Suspension of All Departures Through May 2021 and Disney Magic Sailings Through August 10

    Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully preparing for a return to service following the guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC).

    As we continue to refine our protocols and await further technical guidance from the CDC, we are cancelling all sailings departing through May 2021.

    Disney Magic European Season

    Given the likelihood of international borders remaining closed for an extended period of time, we have also made the decision to cancel Disney Magic sailings through August 10, 2021.

    Canada Departures

    In light of the Canadian government’s announcement that they will not allow ships with more than 100 passengers to dock in any Canadian port until February 28, 2022, we are evaluating various options for the Disney Wonder’s scheduled season in Alaska. Once a decision is made, we will reach out to Guests booked on these sailings.

    Additionally, as previously shared, based on the conditional sail order provided by the U.S. Centers for Disease Control and Prevention, Disney Cruise Line must cancel sailings longer than 7 nights.

    Guests booked on affected sailings, who have paid their reservation in full, will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests, who have not paid their reservations in full, will automatically receive a refund of what they have paid so far. Affected Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.

    Click here to see the entire list of cancellations
  • Book with Confidence

    Ready to return to the sea? Book with peace of mind, knowing there are new options available on select sailings that allow you to change your sail date or receive a full refund. View Details.

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

Holland America Line Extends Cruise Pause to Include All Departures Through June 31, 2021, as it Prepares for CDC Requirements to Resume Cruising

Click here for details

CRUISE CANCELLATIONS & CHANGES

https://www.msccruisesusa.com/health-and-safety-measures/caribbean-cruises

The health and safety of our guests and crew members is our priority. MSC Cruises USA regrets to inform you that we have made the difficult decision to cancel or change select cruises. To view our latest cruise updates, select your ship if your cruise was booked through MSC Cruises USA office. If you still have questions, you can visit our FAQ.

SELECT YOUR SHIP BELOW (scroll below to find your ship)

MSC Armonia MSC Opera
MSC Bellissima MSC Orchestra
MSC Divina MSC Poesia
MSC Fantasia MSC Preziosa
MSC Grandiosa MSC Seaside
MSC Lirica MSC Seaview
MSC Magnifica MSC Sinfonia
MSC Meraviglia MSC Splendida
MSC Musica

Updated April 28, 2021:    In conjunction with our second return to sail announcement, we have extended our voluntary temporary suspension for twelve of our seventeen ships, listed below. Fortunately, we have announced Return to Sail plans in the Caribbean and Mediterranean for the five remaining ships; Norwegian Epic, Norwegian Gem, Norwegian Getaway, Norwegian Jade, and Norwegian Joy! Ready - Set - Explore!

You can learn more about booking our return to sail plan here.

Additional Suspended Sailings

  • Ship - Suspended Through
  • Pride of America - July 31, 2021
  • Norwegian Bliss - July 31, 2021
  • Norwegian Sky - August 30, 2021
  • Norwegian Star - September 23, 2021
  • Norwegian Spirit - September 24, 2021
  • Norwegian Dawn - September 26, 2021
  • Norwegian Sun - October 7, 2021
  • Norwegian Escape - October 10, 2021
  • Norwegian Breakaway - October 17, 2021
  • Norwegian Encore - October 28, 2021
  • Norwegian Pearl - November 7, 2021
  • Norwegian Jewel - November 13, 2021

Guests who had an active reservation on a suspended cruise will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by June 1st for our April 6th suspension, and June 22nd for our April 28th suspension.

Additionally, a 10% off coupon will be automatically added to the guest's account, if the guest has not already received one for a previously cancelled sailing or an account that currently has a 10% coupon.

For affected reservations paid via a previously issued Future Cruise Credit, the full value of the FCC used will be re-applied to the guest’s Latitudes account within 7 days. This is done automatically, and no further action is required on the guest or travel advisor’s part.

You can learn more about booking a cruise with your FCC's here.

2021 Alaska Cruises

Following The Government of Canada’s Interim Order which calls for the suspension of passenger cruising in Canadian waters through February 2022, we will temporarily halt the acceptance of bookings for our 2021 Alaska season. At this time we have not cancelled our entire 2021 Alaska season and are currently exploring several initiatives that may allow such cruises to continue.

We are working through all available options as quickly as possible, and given the fluidity of the current environment, we will also continue to work with the Canadian government to amend the current suspension. We will continue to keep all travel partners and guests updated as the situation progresses, and we thank them for their patience.

  • •                    FAQs can be accessed here

    •                    All things for Return to Service can be found here

    •                    Suspended sailings info can be found Here

    •                    Sail Safe guidelines and details can be found here

    •                    For additional information pertaining to refunds can be found here

    •                    Follow our return to cruise journey here

    •                    Guest Relations Case Submission page https://www.ncl.com/case-submission

    •                    For sailings from March 13 through October 31, 2020, please click here

    •                    For Peace of Mind and Payment Schedule changes, please click here

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and June 30, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

    1. FUTURE CRUISE CREDIT:
      All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.
  1. FULL MONETARY REFUND:
    For guests who do not wish to avail themselves of the future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guest's request.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the 125% or 150% future cruise certificate.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

Information on Impacted and Cancelled Cruises

Cruise Updates from Princess

All guests, whether paid in full or partially paid (e.g. deposited only), will have an opportunity to choose from the options detailed below for how they would like us to handle their 2021 booking. They can do so by using this online form

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS through May, 31, 2021

Updates from Royal Caribbeans website

Last updated April 8th, 2021

At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. In order to allow additional time for our return to service preparations, we have decided to extend the suspension of sailings for our global fleet through June 30th, 2021 – excluding sailings onboard Quantum, Spectrum, Voyager, Anthem, Adventure, Vision, Jewel, and Odyssey of the Seas. Our plan is to resume further operation in July; however, the following circumstances have extended the suspension for the following ships and sailings:

• Quantum of the Seas Alaska sailings departing April 5 to October 14, 2021: In order to allow additional time for our preparation, Quantum of the Seas will remain in the Asia-Pacific region.

• Odyssey of the Seas May 9 to October 28, 2021 sailings departing from Rome (Civitavecchia), Italy. Instead, Odyssey will begin her inaugural season out of a new homeport, Haifa, Israel from June to October 2021. These new sailings are available for residents of Israel only.

• Adventure of the Seas June 5 to October 14, 2021: Instead of offering sailings from Barcelona, Spain, Adventure of the Seas will now offer sailings from Nassau, Bahamas beginning June 2021.

• Vision of the Seas June 6 to August 29, 2021: Instead of offering sailings from San Juan, Puerto Rico, Vision of the Seas will now offer sailings from Bermuda beginning June 2021.

• Jewel of the Seas June 7 to October 31, 2021: Instead of offering sailings from Northern Europe; Barcelona, Spain; and Boston, Massachusetts, Jewel of the Seas will now offer sailings from Limassol, Cyprus beginning June 2021.

• Anthem of the Seas June 4 to August 29, 2021: Instead of offering European sailings, Anthem of the Seas will now offer Ocean Getaways and British Isles itineraries from Southampton exclusively for UK residents.

CLICK HERE FOR OPTIONS FOR SUSPENDED SAILINGS

Following her Singapore season, Quantum of the Seas was set to offer Alaska sailings from April 2021. However, to allow additional time for our preparation, Quantum will remain in the Asia-Pacific region. As a result, we're suspending our 2021 Alaska sailings onboard Quantum of the Seas departing April 25 to October 14, 2021

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through September 1, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

Currently, the U.S. requires proof of a negative COVID-19 test result for those arriving into the U.S. by international air. Will Royal Caribbean administer this test? Who pays for it?

Royal Caribbean will administer an antigen test onboard the ship, and cover the related cost, should it be required for re-entry into the United States. The test will be administered just before the end of the cruise, and guests will be provided a copy of their test result. Current U.S. requirements stipulate that returning international travelers must get tested no more than 3 days before re-entering the United States. Therefore, cruise guests should plan to fly home within 24 hours of departing the ship, for the test result to be within the valid window. Otherwise, guests re-entering the U.S. at a later date will need to secure their own test, at their expense, closer to their re-entry date.

We are continually evaluating these protocols and will make updates as government requirements, Healthy Sail Panel guidance, and public health standards evolve. Booked guests will be advised of the latest requirements within 30 days of sailing

TEMPORARY SUSPENSION OF SEABOURN CRUISE SAILINGS FROM MARCH 14 – June 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – MAY 31, 2021 

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. Option #1 - A Future Cruise Voucher valued at 125%of all monies paid to Viking, which will be included with their communication.

      • 100% of monies paid plus, 25% more value, allowing additional flexibility and choices for future travel.
      • Redeemable on any Viking product, ocean, river or expedition.
      • Fully transferable, extra flexibility if your client decides they want to pass the voucher on to a loved one.
      • 24 months to redeem, to ensure your clients have ample time to select a new voyage, when they are ready to return to Viking.
      • Refund, if the 125% voucher expires, Viking will refund the original monies paid to the original form of payment.
      • No risk. Your client can enjoy additional value or refund if not used.

      Option #2 - If your client prefers to forgo the added-value voucher, they can request a refund equal to the amount paid by February 26, 2021.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!