Revised cancellation policies

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Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

  • The information contained herein IS ALL WE HAVE.  
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • In most instances, the cruise lines DO NOT YET HAVE the forms and procedures in place to deal with the mass cancellations/issues they are dealing with.
  • They are dealing with cancellations/issues in the order of cruise departure date. Unless your cruise was supposed to depart in the next week, please stand down and wait patiently.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • However, if you booked air directly with the airline, the cruise line will not reimburse you for air tickets to and from your departure port. You must contact your airline to see what they will offer you.
  • We KNOW everyone would prefer refunds but that is NOT what the cruise lines are offering. Please don’t take it out on us.
  • We work on commission only and are losing it all with every cancellation, so we feel your pain. Believe me.
  • If you have questions that are not addressed on this page, then WE DO NOT HAVE ANSWERS for those questions, yet. 
  • PLEASE have patience as we try to help you!

With the uncertainty felt among many travelers over the effects of the spread of Coronavirus, Avalon Waterways is responding with a policy to enable travelers to adjust travel plans and help alleviate immediate concerns.

At this time, all of their river cruises are operating as scheduled with the exception of mainland China. For all other destinations, Avalon Waterways introduced a temporary policy update for 2020 travel as follows until further notice:

  • For travelers with existing bookings and for new bookings, deposits on future Avalon Waterways vacations can be moved to any other brand (Globus, Cosmos, Monograms or Avalon Waterways), destination or itinerary in 2020 or 2021 without penalty* prior to final payment.
  • Also Avalon Waterways is temporarily waiving cancellation penalties** until 3 days prior to any Europe departure.

With the safety, security and peace-of-mind of travelers as our primary goal, we believe in giving them more time and flexibility with their travel decisions. Traveling the world is a joyful experience and we want to do our part to keep the anticipation stress-free.

*Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies, as well as value of any applied promotion on original booking if new booking is within the same brand. Air penalties and changes in airfare may apply.

**Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations.

View full list of exceptions

Azamara Cruises has introduced a new, temporary change to our cancellation policy that gives guests the flexibility to make the best choice for their upcoming cruise. All guests who are currently booked on sailings on or before July 31, 2020 can now cancel their reservation up to 48 hours to departure with our Azamara Cruises’ new Cruise with Confidence policy.

If client cancels outside of final payment, they’ll receive a full refund of all amounts.

After final payment, if guests cancel up to 48 hours before their sailing they will receive a future cruise credit for any funds held in penalty to use on a cruise sailing before December 31st, 2021.

TEMPORARY PAUSE IN SERVICE ALL SAILINGS DEPARTING MARCH 14, 2020 – APRIL 09, 2020

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

 

  • All ships sailings March 13 - April 9
  • Carnival Spirit April 10 and April 20
  • Carnival Radiance April 29, May 9, May 21, May 30, June 11

 

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you onboard, when the time is right for you.

Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020.

We have a special offer to welcome back your clients just as soon as we resume operations.  We’re pleased to present the following options:

Current Cruise LengthOption 1 – Enhanced ValueOption 2 – What You Paid
Six plus days·       100% Future Cruise Credit

·       US$600 onboard credit per stateroom on next cruise if booked by 12/31/20 for sailing by 12/31/22

100% refund
Five days or less·       100% Future Cruise Credit

·       US$300 onboard credit per stateroom on next cruise if booked by 12/31/20 for sailing by 12/31/22

 100% refund

   We have made this process easy for you and your clients.

   All you have to do is complete this form to let us know which option you prefer.

   We have automated the process to eliminate any need to call us.

   Nothing further is needed from you except this form. Please be patient if you reach out to us as we are experiencing high call volume.

   Your clients have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit.

   Whichever option you select, it will apply to all of your clients on the reservation.

   Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

   If you have independent air, we encourage you to contact your airline carrier directly as they are being flexible with change fees.

CHOOSE FUN WITH CONFIDENCE BOOKING & INCENTIVE POLICY:  SAILINGS DEPARTING APRIL 10, 2020 THROUGH SEPTEMBER 30, 2020

Guests who choose to keep their booking as currently scheduled for departures between April 10, 2020 and May 31, 2020, they will receive the following Onboard Credit (OBC) amounts:

  • $100 per cabin for 3 and 4 day cruises
  • $150 per cabin for 5 day cruises
  • $200 per cabin for 6 day and longer cruises

For cruises departing June through September get $50 per cabin for 2-5 day cruises and $100 per cabin for 6+ day and longer cruises.

April sailings must cancel by 3/31/20

May sailings must cancel by 30 days prior to sailing

June-Sept sailings must cancel by 30 days prior to sailing.

If guests choose to continue to sail with Carnival. The onboard credit will automatically be applied to your onboard account. There is no need to call us to have this applied.

  • For guests booked on Carnival Radiance European itineraries, Carnival is finalizing some itinerary changes and a special offer that will be shared in the next few days.
  • For guests who booked prior to March 6, 2020:
    1. If guests decide to change vacation plans, Carnival will allow those booked on sailings between now and May 31, 2020 to move their booking to a new date and receive a Future Cruise Credit (FCC) in the amount of the non-refundable cancellation fee.
  • Guests booked on sailings departing between March 9, 2020 and March 31, 2020 can move their booking to a future date up to 3 days before sailing.
  • Guests booked on sailings departing between April 1, 2020 and May 31, 2020 can move their booking to a future date by March 31, 2020.
  • The Future Cruise Credit must be used for a sailing departing by March 31, 2021.

Click here for details and then look for the CHOOSE FUN" image and click that!

Today Celebrity Cruises announced that it is suspending cruising in the United States for 30 days. We understand the gravity of the public health crisis confronting the country. And this is our part to play.

So, beginning at midnight, March 14th, we are pausing the fleet’s US sailings for 30 days. We are reaching out to our guests to help them work through this disruption to their vacations, and we are truly sorry for their inconvenience.

In order to compensate for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021. Should they prefer a 100% refund to their original method of payment you may contact us anytime up until the expiration date of their FCC. To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

Cancel at any Time Up to 48 Hours Before Your Sailing and You'll Get 100% of Your Cancellation Penalty as a Future Cruise Credit.

Your cruise is covered by Celebrity Cruises' new Cruise with Confidence cancellation program. That means that you can cancel at any time up to 48 hours before your sailing, for sailings departing up until 7/31/2020, and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

View additional details

Celeystal Cruises has made some changes to their cancellation policy depending upon the specific origin of the client and affects specific sailings. Click here.

View additional details

We have made the difficult yet responsible decision due to Force Majeure of suspending sailings between March 14 and April 30, 2020. We plan to recommence from May 1st, 2020 with our 3-night Iconic Aegean on Celestyal Olympia and May 2nd, 2020 with the 7-night Eclectic Aegean on Celestyal Crystal as scheduled.

For all named and fully paid guests impacted by this temporary suspension, we will offer the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid. Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries. For additional flexibility, anyone that has not used their Future Cruise Credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal.

To achieve better customer service, Celestyal Cruises will issue certificates for Future Cruise Credits for all impacted guests as per above to be sent directly to you or your travel advisor, unless otherwise advised, so there will be no need to call our Contact Centre should you choose the Future Cruise Credit option.

Affected sailings are:
• 7-Night Three Continents: March 14, 21 and 28, 2020
• 7-Night Eclectic Aegean: April 4, 11, 18 and 25, 2020
• 3 & 4-Night Iconic Aegean: March 16 till April 30, 2020

As the alert level for CoVid-19 declared by the World Health Organization remains high and health authorities of most countries continue their precautionary measures, including a series of bans on entry into their territories, we are forced to extend the voluntary cancellation of additional cruises thru the month of April.

As such, the following ship's sailings have been cancelled within the time period below:

Guests have been notified directly by Costa advising them of the cancellations and their options. Costa is offering guests a Future Cruise Credit (FCC) for the cancelled cruises and they will receive a voucher, the value of which is equal to 150% of the price paid for the cruise being cancelled. Bookings that were canceled by the Guest after Feb 22, 2020 on a sailing date that was subsequently canceled in its entirety will also be eligible for a 150% FCC.

Also, we recently adjusted our cancellation policy for all other bookings, new and existing, that are still set to sail by November 2020.

To encourage retention of these bookings, while the virus scenario unfolds, those bookings who decide to sail in May and June will receive a $100 Onboard Credit per guest (first and second in the cabin only) and will have until 48 hours prior to departure to cancel and still receive a FCC equal to the amount paid. This will be good for one year from the issue date for all rebooked sailings through November 2021.

Guests not on the cancelled sailings but who are under penalty and elect, or have elected, to cancel after February 22, 2020, will receive a FCC equal to 100% of the cruise fare paid to date. The new booking must be made within 12 months of the day of its issuance and is valid for departures through November 2021 (except for departures of Easter, Christmas, New Year's, World Cruises and its segments), to allow Guests to enjoy cruising with us at a later time.

All vouchers will be distributed by May 30, 2020.

For new bookings made before June 30, 2020 and set to sail by November 30, 2020, this 48 hour cancellation policy is also valid.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

VALENCIA, Calif., (March 13, 2020) – Cunard today has implemented an interim policy for all guests with bookings departing through July 31, 2020, providing ultimate flexibility. However, as the situation evolves, guests should refer to Cunard’s website for the latest travel advice and policies.

Onboard Credit for guests travelling with Cunard before the end of August 2020

Guests travelling before the end of August this year who choose to keep their booking as currently scheduled will have additional onboard credit applied to their booking (bookings made prior to March 11, 2020). The amount of credit is shown below, applicable per stateroom:

  •   $150 per stateroom for 1- to 3-night voyages
  •   $300 per stateroom for 4- to 7-night voyages
  •   $600 per stateroom for 8- to 14-night voyages
  •   $900 per stateroom for 15-night or longer voyages

    Future Cruise Credit for cancelled bookings

    All guests with existing and new bookings on cruises departing prior to July 31, 2020 may now cancel up to 48 hours prior to departure.

  •   Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining funds paid.
  •   The Future Cruise Credit may be applied to any voyages sailing by end of March 2022 (bookings to be made before December 31, 2021).
  •   The Future Cruise Credit is non-refundable but may be used on multiple sailings.

    Guests who cancelled bookings between February 1, 2020 and March 5, 2020 for sailings before the end of July 2020, but who did not opt to convert their cancellation charge into a Future Cruise Credit, will have this automatically credited to their account which will be applicable to voyages sailing before the end of March 2022.

In an abundance of caution and in the best interest of our guests and employees,

Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, for 30 days.

We would like to offer your client the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If your client selects a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

Please note that given the current situation, Disney Cruise Line is offering temporary adjustments to its cancellation policy to provide more flexibility for its guests. Guests currently booked on European cruises through a July 25, 2020 departure date can change their reservation up until the day before the guests’ embarkation and the guests will receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply.

Alternatively, guests currently booked on the July 13, July 18 and July 25 European sailings in 2020 may delay their final payment to 30 days prior to the sailing.

Disney Magic sailings through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings through May 31, 2020

  • All Guests scheduled to depart on the Disney Magic between now and May 8, 2020, and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020, can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply.

There are no changes to policies for other Disney cruises.

View additional details

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

TEMPORARY SUSPENSION OF HOLLAND AMERICA SAILINGS FROM MARCH 14 – APRIL 14, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  • Option 1: Receive a 125% Future Cruise Credit & $250 Onboard Credit. The Future Cruise Credit will be equal to 125% of the base cruise fare paid to and retained by Holland America Line. All non-cruise fare purchases through Holland America Line will be refunded via the method of payment used to purchase the services.
  • Option 2: Receive a 100% refund of all monies paid to Holland America Line. Your refund will be processed automatically via the method of payment used to pay for your cruise.

Click here to proceed with your choice. You have until April 1, 2020 to make a selection or you will automatically be receive a refund. Whichever option you select, it will apply to all guests on the reservation.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Holland America has updated its cancellation policies for bookings made between March 2, 2020 and April 30, 2020, for cruises sailing between April 1, 2020 and December 31, 2020. Now, you can book your 2020 cruise with confidence, cancel for any reason and receive a Future Cruise Credit in the amount of your deposit and any cancellation fees. This policy is applicable on all 2020 sailings booked in March or April and vacation must be cancelled up to 30 days prior to sailing.

The future cruise credit must be redeemed on a cruise that sails within 12 months. Value of cancellation fee and this offer is non-transferrable, is not redeemable for cash, and has no cash value. Cannot be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion available during or with your original booking shall not apply to the subsequent booking.

In connection with the extraordinary circumstances the world is currently facing in connection with the COVID-19 virus, MSC Cruises today confirmed that it has halted all cruise operations fleet-wide, with new cruise embarkations scheduled to resume on April 30.

Ships that are currently still at sea will conclude their current itinerary to return guests to their disembarkation ports, then also stop their operation.

As the COVID-19 situation is now a global pandemic, governments across the globe are continuously reviewing ashore public health and safety measures to protect local populations and limit the further spread of the virus. MSC Cruises’ decision last week to halt all its operation fleet-wide for a period of at least 45 days aims to mirror and further support the effectiveness of such efforts.

MSC Cruises USA is offering guests affected by this extraordinary measure the opportunity to receive a Future Cruise Credit for 125% of the original cruise fare paid. The future cruise credit can be used on any sailing departing on or before December 31, 2021.

At the present time, new cruise embarkations are scheduled to start resuming from April 30, included.

We are offering guests the following options:

  • 125% Future Cruise Credit (Best Choice)
    • Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. Government taxes & fees and prepaid items, which will be refunded to the original form of payment)
    • The future cruise credit can be used on any sailings departing on or before December 31, 2021
  • Request a Refund (processed within 60 days)

CLICK HERE FOR ALL NON-CARIBBEAN CRUISES from 3/14 - 4/29

Click HERE FOR CARIBBEAN CRUISES FROM MIAMI From 3/14 - 4/29

Click HERE FOR ALL OTHER CRUISES from 4/30 -7/31

Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% or 150% refund (depending on the original cruise date) of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

Cruises with embarkation dates from March 13 to March 17, 2020 will receive 150%
Cruises with embarkation dates from March 18 to April 11, 2020 will receive 125%

We’re also giving an additional 20% discount when using your Future Cruise Credit on any cruise embarking through December 31, 2022 when you book by April 10, 2020! Call us today to take advantage of this limited time offer.

Guests who do not prefer to take advantage of a future cruise credit will receive a refund to be payable within 90 days of request after submitting this form. Refund requests must be submitted by no later than 45 days after the voyage cancellation notification (i.e. refund requests must be submitted by April 27, 2020 for suspended sailings between March 13 – April 11, 2020).

For all new and existing individual and group bookings that embark from April 12, 2020 through and including September 30, 2020:

  • Guests can cancel up until 48 hours prior to vacation start date.
  • Canceled reservations that occur prior to 48 hours to vacation date will receive a 100% future cruise credit (FCC) to be used for ANY Norwegian sailing embarking on or before December 31, 2022.
    1. Vacation start date includes any pre-hotel or Cruisetour packages booked through Norwegian.
    2. FCC will include all components of the reservation that have been paid, including but not limited to: shore excursions, beverage and dining packages (including associated gratuities), service charges and air or transfers pre purchased through Norwegian.
      • Note any insurance purchased on existing bookings will not be included in the FCC amount.
    3. A new promotion, DISC20, is open for Guests with newly issued Future Cruise Certificates (FCC) to book all open for sale sailings beginning July 1, 2020 thru December 31, 2022. This offer is for 20% off the Voyage Fare total including Non-Commissionable Fares (NCFs).

      • Discount applies to all Guests in the stateroom.
      • Promotion is for New Individual Reservations only. Qualifying Individual Reservation

Have more questions? Get all your answers here!

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of our guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

TRAVELERS ASSURANCE PROGRAM
Secondly, we are introducing a new Travelers Assurance Program. Guests and travel advisors can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

TEMPORARY SUSPENSION OF ALL PRINCESS CRUISES FROM MARCH 12 – MAY 10, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guidance on March 12—May 10, 2020 bookings canceled by Princess

Your Departure Date In 2020Option 1: Higher ValueOption 2: Lower Value
March 12 - March 25100% refund as future cruise credit + 125% bonus future cruise credit100% refund + 100% future cruise credit
March 26 - April 8th100% refund as future cruise credit + 75% bonus future cruise credit100% refund + 50% future cruise credit
April 9th – May 10th100% refund as future cruise credit + 50% bonus future cruise credit100% refund + 25% future cruise credit

For those opting to take option 1 the future cruise credit applies for all guests who had bookings as of February 4, 2020. This can be used on any voyage through May 1, 2022.

*Bookings made on suspended sailings will automatically be cancelled.

Click here to use the online compensation form 

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cancel up to 48 hours prior for cruises sailing May 11—July 31, 2020
We will resume cruise operations on May 11, 2020. Cancellations can be made up to 48 hours prior to sailing (previously 72 hours) and your client will receive a Future Cruise Credit for the amount of their cancellation fee. This option has been extended to cruises sailing through July 31, 2020 (previously May 31, 2020).

Cruises and cruisetours sailing July 1, 2020 through July 31, 2020*

  • • Final Payment due date is now reduced to 60 days prior to sailing. As a reminder, the final payment due date for sailings June 1-30, 2020 remains at 60 days. Beginning with August cruises, the final payment date returns to our published policy. This change applies to new and existing bookings on cruises and cruisetours in all markets globally.

Cancel up to 30 days prior for cruises sailing August 1—October 15, 2020
For guests booked by April 30, 2020, cancellations can be made up to 30 days prior for departures from August 1—October 15, 2020 and your client will receive a Future Cruise Credit for the amount of their cancellation fee.

View additional details

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN CRUISE SAILINGS FROM MARCH 13 – May 11, 2020

At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. As a result, we are voluntarily suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight, March 24th. Our goal is to resume operations on May 11th, 2020.

If you were scheduled to sail during this time, regrettably, we will need to cancel your upcoming sailing.

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021

• This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there’s nothing for you to do!

• Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.

Or, you can request your refund anytime it’s convenient, you have until December 31, 2021.

• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• Our call centers are extremely busy, as you might expect. To avoid waiting on the phone, please click here and we will get the process started for you.

• You can expect to receive your refund 30 days after you submit your request.

    • Sailing Window: Departing on-or-before December 31st, 2021

If you purchased Cruise Planner Items:

• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here to request your higher value credit. You can only take advantage of this offer through April 8th, 2020.

• If we don’t hear from you on or before April 8th, 2020, your Cruise Planner purchases will be automatically refunded.

And, if you purchased air or hotel…

• via Royal Caribbean, these will also be automatically refunded to you.

• on your own, please contact the service provider directly for your options with them.

If you are unable to provide a fit to travel letter from your doctor or if you have a severe, chronic medical condition, please contact us or your Travel Advisor immediately and we'll provide you with a Future Cruise Credit to come back and sail with us at a later time.

Cancel at any Time Up to 48 Hours Before Your Sailing and You'll Get 100% of Your Cancellation Penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through July 31, 2020. Whether it’s a booking you already have or one you make right now, you’re covered. As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

Royal Caribbean® is extending options through May 31st, 2020 for all guests intending to rebook with us, but not yet in receipt of their Future Cruise Certificate. This extension allows your eligible clients to await the delivery of their FCC to apply to the booking and then only pay any potential remaining balance at that time.
Here are the details:

    • Eligible Guests: Those awaiting Future Cruise Credits from “Cruise with Confidence” policy and Global Sailing Suspension guidance.
    • Applicable Bookings: Undeposited Individual (FIT) Reservations
    • Extension Criteria: Initial deposits to be automatically extended to May 31st, 2020; Final payment deadlines remain unchanged
    • Effective Date: New reservations beginning March 18th, 2020

View additional details

SEABOURN TO PAUSE GLOBAL CRUISE OPERATIONS FOR 30 DAYS

SEATTLE, March 13, 2020 – Seabourn, the world’s finest ultra-luxury travel experience, announced that it will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.

“In this unprecedented situation, we feel a pause is necessary,” said Rick Meadows, president of Seabourn. “Through this action, it is our absolute intention to convey to our guests and the travel advisor community that we have the health and safety of all who travel with us as a top priority. Our pause should also reassure the hundreds of destinations we visit each year that we want to be responsible in our operations as we bring travelers into their communities each time we visit.”

Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.

Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment.

Seabourn asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund will be available online at Seabourn.com.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – APRIL 25, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We are just notified suspension of these cruises and currently are awaiting their reimbursement policies. We will update with any additional information as soon as we receive it.

*Bookings made on suspended sailings will automatically be cancelled. We will be contacting all guests to advise the details of the refund/ reimbursement options once we receive them from the cruise line.

 

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!