HERE’S our first look at what NEW SAFETY MEASURES on cruise ships will look like. 

Norwegian has just announced all the new healthy/safety measures which will be used on all their cruise ships. 

It’s highly likely that all other cruise lines will be doing the same thing, so this gives us a good idea of the changes that will be implemented industry-wide.

  • There will be temperature checks every day, at every reboarding of the ships, and before meals.  This applies to the crew too.
  • The buffets will be full service – so no more sharing of serving utensils.
  • New medical-grade HEPA air filtration systems which filter 99.95% of all particles of .1 micron or more, including Covid 19 virus – will be on every ship!
  • And a non-toxic but powerful disinfectant sprayed often  in all public areas and in cabins after guests leave. 
  • The ships will be operating at far less than full capacity.  Probably somewhere around 30-50%.
  • Entertainment and other public venues will not be allowed to fill to capacity. 

This is just a brief summary.  

Click here to read Norwegian’s Safety Program in full.


Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

Please note: Refunds and future cruise credits are taking at least 60 days (and now going on 90 days!!) to process.

So if you are checking on yours, please wait until that time has passed before asking for an update.

  • The information contained herein is all the info we have.
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • We work on commission only so we feel your pain. 🙁

Please note: New bookings made using your future cruise credits will not be eligible for our online discount.

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 100% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

 

  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to March 31, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond June 30, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

TEMPORARY SUSPENSION OF AZAMARA CRUISES MARCH 14 – JUNE 11, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 125% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 125% of the original cruise fare paid to be used before 12/31/2021.
  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. You can request your refund and forfeit the Future Cruise Certificate anytime until 12/31/21.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise With Confidence Program

Azamara Cruises has introduced a new, temporary change to their cancellation policy that gives guests the flexibility to make the best choice for their upcoming cruise. All guests who are currently booked on sailings on or before July 31, 2020 can now cancel their reservation up to 48 hours to departure with our Azamara Cruises' new Cruise with Confidence policy.

If client cancels outside of final payment, they'll receive a full refund of all amounts.

After final payment, if guests cancel up to 48 hours before their sailing they will receive a future cruise credit for any funds held in penalty to use on a cruise sailing before December 31st, 2021.

CANCELED CRUISES

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

  • San Francisco sailings through 2020
  • Carnival Spirit and Carnival Splendor sailings through and including October 29, 2020
  • Carnival Legend sailings through and including October 30, 2020
  • Mardi Gras sailings November 14, 2020 through and including January 30, 2021
  • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
  • Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
  • Carnival Magic from Miami and Barcelona sailings March 13, 2021 through and including May 3, 2021
  • Carnival Fascination sailings through and including January 9, 2022
  • Carnival Sensation sailings March 3, 2022 and March 7, 2022
  • Carnival Sunrise:
  • Sailings through and including October 19, 2020
  • Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
  • Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
  • Sailings through and including November 1, 2020
  • 9, 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022
  • 5 day sailings December 23, 2021 and December 28, 2021
  • All Other Ships sailings through and including September 30, 2020

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.

Carnival will honor this offer for any guests who were previously booked on voyages departing September 30, 2020 or prior and canceled their booking on or after March 6, 2020.

If you are booked on one of these sailings, please make your selection here – there is no need to call.

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.

*Please refer to the communication you received from Carnival for the complete terms and conditions.

TEMPORARY SUSPENSION OF CELEBRITY CRUISE LINE SAILINGS

As a result of the Government of Canada’s decision to extend its restriction on cruise ships carrying more than 100 guests until Oct. 31, Celebrity’s 2020 sailings to Canada and Alaska and as well as notable fall itineraries such as Canada/New England, Hawaii and a few repositioning cruises must be canceled.  

Click here for details

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 15, 2020 on the recently announced suspended Celebrity Cruises will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Celebrity Cruise Line.
  1. FULL MONETARY REFUND::
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Celebrity Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

Your cruise is covered by Celebrity Cruises' new Cruise with Confidence cancellation program. That means that you can cancel at any time up to 48 hours before your sailing, for sailings departing up until 7/31/2020, and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

View additional details

Celeystal Cruises has made some changes to their cancellation policy depending upon the specific origin of the client and affects specific sailings. Click here.

View additional details

We have made the difficult yet responsible decision due to Force Majeure of suspending sailings between March 14 and July 31, 2020.

For all named and fully paid guests impacted by this temporary suspension, we will offer the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid. Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries. For additional flexibility, anyone that has not used their Future Cruise Credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal.

To achieve better customer service, Celestyal Cruises will issue certificates for Future Cruise Credits for all impacted guests as per above to be sent directly to you or your travel advisor, unless otherwise advised, so there will be no need to call our Contact Centre should you choose the Future Cruise Credit option.

Click here for the latest updates from Costa

Read the table below for more information on canceled cruises - Last update July 3rd, 2020

The dates indicated are confirmed until new extensions of the health emergency.

SHIP

CANCELLED CRUISES

CONFIRMED CRUISES

COSTA DELIZIOSA
Until August 14, 2020From August 15, 2020 
COSTA DIADEMA
Until August 15, 2020From August 16, 2020
COSTA FASCINOSA
Until September 16, 2020From  September 17, 2020
COSTA FAVOLOSA
Until September 19, 2020 From  September 20, 2020 
COSTA FORTUNA
Until October 08, 2020 From October 09, 2020 
COSTA LUMINOSA
Until August 15, 2020From August 16, 2020 
COSTA MAGICA
Until September 30, 2020From October 01, 2020
COSTA MEDITERRANEA
Until August 13, 2020From August 14, 2020
COSTA PACIFICA
Until August 13, 2020 From August 14, 2020
COSTA SMERALDA
Until August 14, 2020From August 15, 2020

Do you have a confirmed booking for one of the cancelled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until August 15, 2020 and to cancel cruises in Northern Europe.

 

Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:
A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled in March, April and May

A FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled in June and July

so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
No need to contact us, vouchers will be sent by June 30, 2020 to the email on record.

Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

TEMPORARY SUSPENSION OF CUNARD SAILINGS FROM MARCH 16 – July 31, 2020

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to and including 1 November 2020 for Queen Mary 2 and Queen Victoria, and 23 November for Queen Elizabeth.

In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until 8 September 2020, are now unfortunately cancelled.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We’ll be crediting your guest account with a 125% Future Cruise Credit, which you may redeem up to 31 December 2021 on any voyage sailing before 31 March 2022. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking or to upgrade an existing booking.

Please note that due to automated systems you will receive over the next few weeks receive a cancellation invoice, that will include cancellation fees, please disregard this and be assured that you will not incur any fees as a result of this cancellation.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You’ll need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. Whilst we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritize helping guests with the most urgent needs.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Should you wish to cancel a booking departing before July 31, 2020 Cunard has temporarily relaxed their cancelation policy given the circumstances as follows:

  • If you're booked on a Cunard voyage sailing through July 31, 2020, you may now cancel up to 48 hours prior to departure.
  • Canceled bookings will receive a Future Cruise Credit equivalent to the cancelation fees and refunds will be given on any remaining funds paid.
  • The Future Cruise Credit can be used on bookings made through December 31, 2021, and can be redeemed against any Cunard voyage sailing until March 31, 2022.

The value of the Future Cruise Credit will be equivalent to the value of the original cancelation charges.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

More info

TEMPORARY SUSPENSION OF ALL NEW DISNEY CRUISES FROM MARCH 14 – SEPTEMBER 15, 2020

Cancelled sailings: Disney Dream, Disney Fantasy and Disney Wonder sailings through September 30; Disney Magic sailings through October 2

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 14, 2020 on the recently announced suspended Disney Cruise Line sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Disney Cruise Line
    2. FULL MONETARY REFUND:
      If you prefer, you may elect to instead receive a 100% refund for your cancelled Disney Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

UPDATE: Given the short notice, guests are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If a future cruise credit is selected and you are not able to use it, you will be eligible for a refund up to the amount paid in full. Standard prevailing rates will apply for any future cruises booked.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

    • Disney Magic European Sailings After July 2, 2020
      Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly.
  • Sailings Departing from Canada
    • On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. T

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

Holland America Line Extends The Pause Of Ship Operations For All 2020 Alaska, Europe And Canada/New England Sailings

With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them.

Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome those guests who have been impacted by cancellations on board a future Holland America Line cruise. These guests will be automatically credited with a Future Cruise Credit (FCC) in the amount detailed in the letters sent to each impacted guest, which can be applied toward any future cruises booked within 12 months of issue and sailing by December 31, 2022. Non-cruise fare purchases through Holland America Line, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services

Guests with impacted cruises cancelled on May 6, 2020, will receive a Future Cruise Credit per person as follows:

  • Not Paid in Full: those guests with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cost of the cruise fare per person. For example, a $200 deposit receives a $400 credit.
  • Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line.

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The sum of non-cruise purchases, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.
Please note:

  • The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.

Guests impacted by previously announced cancelled voyages have the following options (on sailings that were scheduled to depart through June 30, 2020, plus all 2020 Alaska Land+Sea Journeys and 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam):

  • Option #1 — Defer your refund and receive a Future Cruise Credit (FCC) for 125% of the base cruise fare paid plus an Onboard Credit (OBC) of US$250 per person for bookings that have been paid in full. For bookings not yet paid in full, receive an FCC of 125% of the amount paid (up to 125% of the base cruise fare) plus an OBC of US$250 per person. These credits can be applied toward any future cruises booked within 12 months of issue and sailed by December 31, 2022. Non-cruise fare purchases through Holland America Line can be transferred to a new booking or refunded via the method of payment used to purchase the services. All future cruise credits expire 12 months from the date of issue and are subject to published terms.
  • Option #2 — If you do not choose the 125% FCC plus US$250 per person OBC, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.

Please note:

  • For guests who recently sailed on an affected or shortened voyage and were directed to this page to choose your compensation option, the examples above are for fully canceled cruises and will not exactly match your offers. Please enter your information where directed and select "Option 1" for the higher value future cruise credit offer you received, or "Option 2" for your refund plus future cruise credit offer as outlined in the letter you received.
  • The above options are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.

For those guests who require a refund in lieu of the FCC offer, please visit the Cancellation Preferences form to make your selection by June 1, 2020. Submit one request, and include one guest name, per booking. To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2).

The deadline for making your cancellation preference selection is June 1, 2020. 

Please note: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home.

CRUISE CANCELLATIONS & CHANGES

Updated: July 6, 2020

The health and safety of our guests and crew members is our priority. MSC Cruises USA regrets to inform you that we have made the difficult decision to cancel or change select cruises. To view our latest cruise updates, select your ship if your cruise was booked through MSC Cruises USA office. If you still have questions, you can visit our FAQ.

SELECT YOUR SHIP BELOW (scroll below to find your ship)

MSC ArmoniaMSC Opera
MSC BellissimaMSC Orchestra
MSC DivinaMSC Poesia
MSC FantasiaMSC Preziosa
MSC GrandiosaMSC Seaside
MSC LiricaMSC Seaview
MSC MagnificaMSC Sinfonia
MSC MeravigliaMSC Splendida
MSC Musica

Updated July 29, 2020:    Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of 2020 cruises to include all cruises embarking through October.

Guests who had an active reservation on a suspended cruises in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022.

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund equal to the amount paid to date to the original form of payment 60 days after submitting the Refund Request Form which will go live here on August 3 at 9:00 am EST and must be submitted by no later than 5:00 pm EST on August 14, 2020.

Please note that the monetary refund period has ended for cruise departure dates through September 30, in addition to the previously suspended October cruises aboard Norwegian Bliss (October 4 and 12), Norwegian Joy (October 4), Norwegian Breakaway (October 4 and 11) and Norwegian Gem (October 2 and 9). Guests who did not request a monetary refund have, or will, receive Future Cruise Credits.

The following links have been updated with revised FAQs to help answer additional questions.

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and June 30, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

    1. FUTURE CRUISE CREDIT:
      All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.
  1. FULL MONETARY REFUND:
    For guests who do not wish to avail themselves of the future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guest's request.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the 125% or 150% future cruise certificate.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

TEMPORARY SUSPENSION OF ALL PRINCESS CRUISES FROM MARCH 12 – DECEMBER 15th INCLUDING ALL 2020 ALASKA CRUISES

Click here for the latest updates from Princess.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

In addition to cancelling all cruises and cruisetours departing through August 31, 2020, the following changes have also been made:

  • While we remain laser focused on returning to the seas as soon as it is safely possible, we have made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:
    • All remaining Alaska cruises on Emerald Princess and Ruby Princess
    • All remaining Europe & Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
    • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
    • Summer to fall cruises departing from Japan on Diamond Princess
    • Fall cruises on Pacific Princess sailing to Hawaii & French Polynesia through November
    • Australia-based cruises on Sapphire Princess and Sea Princess through August
    • July cruises sailing from Taiwan on Majestic Princess

    Note: This announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

    View FAQs and cancelled voyage list. Additional details about the cancelled voyages can be found here.

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS FROM MARCH 15 – September 30, 2020

Updates from Royal Caribbeans website

As the COVID-19 situation continues to evolve Royal Caribbean has canceled the following sailings:

  • All ships sailings March 15 – September 315
  • Ships through Canada have all been impacted differently due to port closures.

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

OPTIONS FOR SUSPENDED SAILINGS

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through September 1, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

Cruise Planner Purchases

If you purchased Cruise Planner items and were booked on a sailing departing between June 12th – July 31st, 2020 and your sailing was canceled on May 20th due to the global suspension:

• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here by June 10th, 2020 to request your higher value credit and we’ll email it to you by June 30th, 2020.

• If we don’t hear from you by June 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Also, if you opt for a cruise fare refund or for Lift and Shift before June 10th, you are not be eligible for this Cruise Planner Onboard Credit offer.

• Questions about the 125% Cruise Planner credit? Click here for more details.

If you purchased Cruise Planner items and were booked on a cruise departing on or before June 12th, 2020 (and Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings):

• Click here for more details about your refunds.

TEMPORARY SUSPENSION OF SEABOURN CRUISE SAILINGS FROM MARCH 14 – June 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – AUGUST 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Viking Cruises. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Viking Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!