New Safety Measures

HERE’S our first look at what NEW SAFETY MEASURES on cruise ships will look like. 

Norwegian has just announced all the new healthy/safety measures which will be used on all their cruise ships. 

It’s highly likely that all other cruise lines will be doing the same thing, so this gives us a good idea of the changes that will be implemented industry-wide.

  • There will be temperature checks every day, at every reboarding of the ships, and before meals.  This applies to the crew too.
  • The buffets will be full service – so no more sharing of serving utensils.
  • New medical-grade HEPA air filtration systems which filter 99.95% of all particles of .1 micron or more, including Covid 19 virus – will be on every ship!
  • And a non-toxic but powerful disinfectant sprayed often  in all public areas and in cabins after guests leave. 
  • The ships will be operating at far less than full capacity.  Probably somewhere around 30-50%.
  • Entertainment and other public venues will not be allowed to fill to capacity. 

This is just a brief summary.  

Click here to read Norwegian’s Safety Program in full.


Cancellation Updates

READ THESE BULLET POINTS then click the link below to see the latest update from your cruise line.

Please note: Refunds and future cruise credits are taking at least 60 days (and now going on 90 days!!) to process.

So if you are checking on yours, please wait until that time has passed before asking for an update.

  • The information contained herein is all the info we have.
  • We update this page the moment new information comes in from the cruise lines.
  • The cruise lines have your money and the cruise lines are making all the policy decisions about refunds and future cruise credits.
  • If you purchased air through the cruise line, the cruise lines will give you a refund or future cruise credit.
  • We work on commission only so we feel your pain. 🙁

Please note: New bookings made using your future cruise credits will not be eligible for our online discount.

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. 100% Future Cruise Credit
      All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

 

  1. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to March 31, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond June 30, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION

Unfortunately, the world is still confronted with the many challenges resulting from COVID-19.  With that in mind, we continue to diligently work with international government and health authorities on the most effective return to service plan.  There are still a number of uncertainties, and in addition to individual country restrictions, our surveys also indicate guests will not be comfortable traveling until later in 2021.
Considering the above factors, Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season.  Our ships will be back in operation as per below.  All cruises prior to these dates are cancelled.

 

  • Azamara Quest: March 20, 2021.  
    • Azamara Quest will start the Europe season with her originally scheduled 12-night Spain Intensive voyage from Lisbon, Portugal to Rome (Civitavecchia), Italy
  • Azamara Journey: April 9, 2021.  
    • Azamara Journey will start the Europe season with her originally scheduled 8-night Iberia Intensive voyage from Lisbon, Portugal to Barcelona, Spain.
  • Azamara Pursuit: May 9, 2021. 
    • Azamara Pursuit will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

1. 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2023.

  • This amount will be based on total cruise fare paid.
  • Future Cruise Credit will automatically be issued by November 4th, 2020 via email.
  • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
  • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
  • Visit our online form to submit your FCC request.

2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 or January to March 2022 sailing within four weeks of the originally scheduled sailing.

3. 100% Refund: Or, you have until the end of this year – December 31, 2020 – to request a refund and deactivate the Future Cruise Credit certificate.

If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.

  • Visit our shore excursions onboard credit opt-in form by October 16th, 2020, to request the higher value credit. We will email you the credit by October 16.
  • If you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer.
  • This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
  • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

DEADLINES FROM PREVIOUS SUSPENSIONS

The same compensation offers as listed above apply.

SAILINGS BETWEEN: FUTURE CRUISE CREDIT - EXPECT TO RECEIVE:
 1-Nov to 31-Dec 16-Oct-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
4-Nov-2020

 

SAILINGS BETWEEN: LIFT AND SHIFT BOOKINGS - CONTACT US BY:
1-Nov-2020 to 31-Dec-2020 28-Sep-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
16-Oct-2020

 

SAILINGS BETWEEN: REFUNDS - REQUEST BY:
12-Jun to 31-Jul 31-Dec-2020
1-Aug to 30-Sep 31-Dec-2020
1-Oct-2020 to 31-Dec-2020 31-Dec-2020
Azamara Journey: 10-Nov-2020 through 19-Mar-2021
Azamara Quest: 30-Nov-20  through 4-Mar-2021
Azamara Pursuit: 4-Jan-21 through 23-Feb-21
31-Dec-2020

 

GLOBAL SUSPENSION REFUND DELAY

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.

 

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

Read More

Canceled Cruises

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

  • Carnival Splendor sailings through and including January 7, 2021
  • Carnival Spirit sailings through and including May 16, 2021
  • Mardi Gras sailings November 14, 2020 through and including January 30, 2021
  • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
  • Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
  • Carnival Fascination sailings through and including January 9, 2022
  • Carnival Sensation sailings March 3, 2022 and March 7, 2022
  • Carnival Sunrise:
  • Sailings through and including October 19, 2020
  • Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
  • Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
  • Sailings through and including November 1, 2020
  • 9, 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022
  • 5 day sailings December 23, 2021 and December 28, 2021
  • Carnival Paradise sailings through and including February 22, 2021
  • Carnival Magic:
  • Ft. Lauderdale and Miami sailings through and including March 6, 2021
  • Transatlantic & Barcelona sailings April 10, 2021 through and including May 3, 2021
  • Carnival Valor sailings through and including April 24, 2021
  • Carnival Conquest, Carnival Horizon, Carnival Sunrise, Carnival Breeze, Carnival Elation, and Carnival Liberty Miami and Port Canaveral sailings through and including October 31, 2020. Sailings between November 1 and December 31, 2020 from Miami and Port Canaveral have not been canceled. However, guests booked on these sailings may elect to cancel their booking any time prior to departure using this form and will receive the same offers below.
  • All Other Ships sailings through and including December 31, 2020

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.

Carnival will honor this offer for any guests who were previously booked on voyages departing October 31, 2020 or prior and canceled their booking on or after March 6, 2020.

If you are booked on one of these sailings, please make your selection here – there is no need to call.

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.

*Please refer to the communication you received from Carnival for the complete terms and conditions.

TEMPORARY SUSPENSION OF CELEBRITY CRUISE LINE SAILINGS

As a result of the Government of Canada’s decision to extend its restriction on cruise ships carrying more than 100 guests until Oct. 31, Celebrity’s 2020 sailings to Canada and Alaska and as well as notable fall itineraries such as Canada/New England, Hawaii and a few repositioning cruises must be canceled.  

Click here for details

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 15, 2020 on the recently announced suspended Celebrity Cruises will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Celebrity Cruise Line.
  1. FULL MONETARY REFUND::
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Celebrity Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

Your cruise is covered by Celebrity Cruises' new Cruise with Confidence cancellation program. That means that you can cancel at any time up to 48 hours before your sailing, for sailings departing up until 7/31/2020, and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

View additional details

Celeystal Cruises has made some changes to their cancellation policy depending upon the specific origin of the client and affects specific sailings. Click here.

View additional details

We have made the difficult yet responsible decision due to Force Majeure of suspending sailings between March 14 and July 31, 2020.

For all named and fully paid guests impacted by this temporary suspension, we will offer the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid. Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries. For additional flexibility, anyone that has not used their Future Cruise Credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal.

To achieve better customer service, Celestyal Cruises will issue certificates for Future Cruise Credits for all impacted guests as per above to be sent directly to you or your travel advisor, unless otherwise advised, so there will be no need to call our Contact Centre should you choose the Future Cruise Credit option.

Click here for the latest updates from Costa

- Last update August 25, 2020

Do you have a confirmed booking for one of the cancelled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until August 15, 2020 and to cancel cruises in Northern Europe.

Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

Future Cruise Credit Voucher Information for Canceled Cruises

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:
A FUTURE CRUISE CREDIT VOUCHER OF 150%
For cruises originally scheduled in March, April and MayA FUTURE CRUISE CREDIT VOUCHER OF 125%
For cruises originally scheduled in June and Julyso that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.
No need to contact us, vouchers will be sent by June 30, 2020 to the email on record.
Terms & Conditions:
Only valid for FIT bookings made through retail agencies and directly with Costa Cruises. Excludes group bookings and bookings made through Group suppliers, Tour Operators, or retail agencies booking through Tour Operators. The voucher will be sent to the email of the primary contact guest. If you choose to deny the voucher and forfeit its greater value you will only receive 100% of the payment Costa has collected in the original form of payment. To submit your request please fill out the Refund Request form here.
Refund will be issued no earlier than 90 days after the request.

Crystal Cruises has announce a new temporary cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.

View additional details

TEMPORARY SUSPENSION OF CUNARD SAILINGS FROM MARCH 16 –March 25, 2021

After very careful consideration we do not feel it would be sensible to start sailing again this year. We will only resume sailing when it is safe to do so, when we have the approval and accreditation for our enhanced health protocols and when we are confident that our guests can travel freely to the destinations we visit. We are therefore extending our pause in operations through to March 25, 2021 for Queen Elizabeth, April 18, 2021 for Queen Mary 2 and May 16, 2021 for Queen Victoria.

For more information please click here.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

We’ll be crediting your guest account with a 125% Future Cruise Credit, which you may redeem up to 31 December 2021 on any voyage sailing before 31 March 2022. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking or to upgrade an existing booking.

Please note that due to automated systems you will receive over the next few weeks receive a cancellation invoice, that will include cancellation fees, please disregard this and be assured that you will not incur any fees as a result of this cancellation.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You’ll need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. Whilst we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritize helping guests with the most urgent needs.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

More info

Disney Cruise Line Extends Suspension of All Departures Through at Least December 6, 2020

As we continue to refine health and safety protocols for our future return to service and await direction from the U.S. Centers for Disease Control and Prevention (CDC), Disney Cruise Line has decided to further extend its suspension of new sailings.

Sailings are cancelled on board the Disney Fantasy through December 6; the Disney Dream and Disney Wonder through December 11; and the Disney Magic through December 12.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 14, 2020 on the recently announced suspended Disney Cruise Line sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Disney Cruise Line
    2. FULL MONETARY REFUND:
      If you prefer, you may elect to instead receive a 100% refund for your cancelled Disney Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

UPDATE: Given the short notice, guests are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If a future cruise credit is selected and you are not able to use it, you will be eligible for a refund up to the amount paid in full. Standard prevailing rates will apply for any future cruises booked.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

    • Disney Magic European Sailings After July 2, 2020
      Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly.
  • Sailings Departing from Canada
    • On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. T

Emerald Waterways has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

Travel Advisory

With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through Dec. 15, 2020. Guest bookings on impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:

  • Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
  • Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services. Learn how to view and use your FCCs

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than Sept. 15, 2020.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

CRUISE CANCELLATIONS & CHANGES

Announcement August 6th, 2020
For all the other cruises in the Mediterranean and Caribbean, we have extended our temporary halt of operations up to November 30th

The health and safety of our guests and crew members is our priority. MSC Cruises USA regrets to inform you that we have made the difficult decision to cancel or change select cruises. To view our latest cruise updates, select your ship if your cruise was booked through MSC Cruises USA office. If you still have questions, you can visit our FAQ.

SELECT YOUR SHIP BELOW (scroll below to find your ship)

MSC Armonia MSC Opera
MSC Bellissima MSC Orchestra
MSC Divina MSC Poesia
MSC Fantasia MSC Preziosa
MSC Grandiosa MSC Seaside
MSC Lirica MSC Seaview
MSC Magnifica MSC Sinfonia
MSC Meraviglia MSC Splendida
MSC Musica

Updated October 5, 2020:    Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of 2020 cruises to include all cruises embarking through November 2020. Additionally, we'll be suspending sailings on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021.

Guests who had an active reservation on a suspended cruise in November 2020 through March 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid within 25 days. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from the date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – JUNE 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and June 30, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

    1. FUTURE CRUISE CREDIT:
      All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.
  1. FULL MONETARY REFUND:
    For guests who do not wish to avail themselves of the future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guest's request.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the 125% or 150% future cruise certificate.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

TEMPORARY SUSPENSION OF ALL PRINCESS CRUISES FROM MARCH 12 – DECEMBER 15th INCLUDING ALL 2020 ALASKA CRUISES

Click here for the latest updates from Princess.

REFUND OPTIONS FOR SUSPENDED SAILINGS:

In addition to cancelling all cruises and cruisetours departing through August 31, 2020, the following changes have also been made:

  • While we remain laser focused on returning to the seas as soon as it is safely possible, we have made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:
    • All remaining Alaska cruises on Emerald Princess and Ruby Princess
    • All remaining Europe & Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
    • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
    • Summer to fall cruises departing from Japan on Diamond Princess
    • Fall cruises on Pacific Princess sailing to Hawaii & French Polynesia through November
    • Australia-based cruises on Sapphire Princess and Sea Princess through August
    • July cruises sailing from Taiwan on Majestic Princess

    Note: This announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

    View FAQs and cancelled voyage list. Additional details about the cancelled voyages can be found here.

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS FROM MARCH 15 – November 30, 2020

Updates from Royal Caribbeans website

As the COVID-19 situation continues to evolve Royal Caribbean has canceled the following sailings:

  • All ships sailings March 15 – November 30
  • Ships through Canada have all been impacted differently due to port closures.

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

CLICK HERE FOR OPTIONS FOR SUSPENDED SAILINGS

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through September 1, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

TEMPORARY SUSPENSION OF SEABOURN CRUISE SAILINGS FROM MARCH 14 – June 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

    1. FUTURE CRUISE CREDIT:
      Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Scenic Cruises has announced a new cancellation policy which will take effect immediately.

The policy provides all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.

This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above.

We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties.

Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests will have the option at 30 days prior to departure to cancel their cruise/cruise-tour at the 120+ day cancellation rate of only $200 per person.

  • Valid only for 2020 bookings departing May 1 or later, new and existing.
  • Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld's standard cancellation policy.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation.
  • Travel Protection Program fees are non-refundable.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – AUGUST 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

    1. FUTURE CRUISE CREDIT:
      A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Viking Cruises. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.
  1. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Viking Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you want to know if Travel Guard insurance will cover your cancellation, please click here!


To file a claim, check the status of an existing claim or request a refund or voucher, click here!